School of Dentistry

Welcome to the UCLA School of Dentistry homepage for the Health Sciences IT merger! This page will be your one-stop-shop for all things related to the IT merger. DGIT is committed to sharing as much information as possible to help you plan for changes. Some of this information will include, project timelines, user impact, training materials, and answers to some of the most frequently asked questions.

In addition to this page, we will also send information regarding upcoming changes to your UCLA School of Dentistry email.

Email Migration

DGIT has migrated the School of Dentistry’s email from its previous platform to the UCLA Health Sciences.

Your current @dentistry.ucla.edu email address will not change and you’ll continue to send and receive from that address. All current calendar information, contacts, and shared mailboxes/calendars will be migrated to your new mailbox.

What will change?

Your password for your email will now be your Mednet password.
Your Outlook Web Access (OWA) will now be via the Mednet Office 365 portal.
Accessing your email while off-site will require the use of the following tools:
- UCLA Health DUO
- Mednet VPN
- My Desktop

Outlook Web Access

To access your @dentistry.ucla.edu or your new @mednet.ucla.edu email via a web browser:

Visit the Mednet Outlook Web Access portal
Log in using your complete @dentistry or @mednet email address as your username and your Mednet password for your password

If you are attempting to access your email while off-site, you will be required to verify your identity with UCLA Health Duo multi-factor authentication. Learn more about Duo multi-factor authentication →

Outlook Desktop Client

To access your email via the Outlook desktop client while on-site:

For a @dentistry.ucla.edu:
- When trying to access your email for the first time post migration, the Outlook desktop client will prompt for your full @dentistry email address and your Mednet password to continue syncing your @dentistry email.

For a new @mednet.ucla.edu:
- Set up your email by following these instructions provided on our Mednet website.

In order to reduce exposure to external attackers, UCLA Health IT has blocked direct access from external sources to the Mednet email. To access your email via the Outlook desktop client while off-site:

If you have been issued a laptop from UCLA Health IT, it is secure and ready for remote work. Be sure you have logged into it at least once on the UCLA Health network before taking it off-site.
When using your personal laptop/desktop, please ensure that the following requirements have been met:
- Laptop/Desktop meets the minimum device requirements for encryption
- Install GlobalProtect Virtual Private Network (VPN) and OnGuard
Remote access to your UCLA Health IT desktop will be provided through My Desktop. Learn more about My Desktop →

For more information on working remote, please visit our Guide for Remote Work.

For assistance with your Mednet credentials or email set up, please contact Customer Care at (310) 267-CARE (2273) and be ready to verify your identity.

Intelligent Hub (AirWatch) for Mobile Devices

Exempt employees will be eligible to download Intelligent Hub (AirWatch) on a mobile device. IntelligentHub is a required mobile device management application that ensures your device is encrypted and complies with security policies to allow access to your emails. For more about mobile device management, visit our page on Intelligent Hub (AirWatch).

If you do not have access to Intelligent Hub (AirWatch), email can still be viewed on your mobile device’s web browser by visiting the Outlook Web Access (OWA) via Mednet Office 365 portal.

Install Intelligent Hub Contact IT Connect for help

Duo for UCLA Health

While you may already be familiar with Duo for UCLA campus services, UCLA Health has it's own instance of Duo to allow authentication into our services. Duo for UCLA Health is required if you wish to remotely access a Virtual Private Network (VPN) or other Mednet systems, including Box, Zoom, and Mednet email. You will not be permitted to connect to these utilities until you have set up Duo for UCLA Health. For more information on Duo for UCLA Health, visit our multi-factor authentication webpage.

In order to access the MFA Self-Enrollment Portal you will need to be on the Mednet network. If you plan to use a mobile device (mobile phone, tablet, etc.), you will want to download the Duo Mobile application to the device prior to starting the enrollment process.

Enroll in Duo mobile

You may also contact Customer Care at (310) 267-CARE. Specialists are available 24/7 to enroll you in Duo. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

Different Logons, Different Services

With the creation of Mednet accounts, we understand the difficulty of keeping track of what username goes with what application. To make it a little easier for you, we've broken down some of your commonly used applications by account below. If you have issues with your account, please contact support for assistance and be ready to verify your identity.

Service	Login Information
Computer	Mednet username and password
Email	@dentistry or @mednet email (this address was provided by DGIT) and Mednet password
UCLA Health Box	Mednet username and password
UCLA Health Zoom	Mednet username and password

FAQs

Q: How can I access the UCLA campus Global Address List (GAL) through Outlook?
1. Open Outlook and select Tools - Email Accounts
2. Select Add a new directory or address book
3. On the next menu, select Internal Directory Service (LDAP)
4. On the settings menu type in ldap.ucla.edu as the server name
5. Click on More Settings and click on the Search tab
6. In the search option type in the following exactly as it appears: ou=person,dc=ldap,dc=ucla,dc=edu
7. Click ok, next, and finish. Then close and reopen Outlook.
8. To access the UCLA directory, compose a new email and click on the To button
9. From the Show Names from the option select ldap.ucla.edu
10. Click on advanced on the bottom left and select find
11. Fill in as many fields, typically first and last and click ok. Search results will begin to populate.
Q: What are some best practices I can incorporate in my work to ensure my data remains secure and help protect our environment?
- Directly browse to trusted sites when looking up information.
- Do not share your passwords with any internal or external person.
- Enable multi-factor authentication (aka two-step verification) for your Mednet account to ensure only you can access your account.
Q: How can I make sure my computer is secure?
- Ensure your computers are up to date by performing all updates (e.g. Windows updates). Once your device is replaced or upgraded to DGIT's preconfigured Windows system, DGIT will begin pushing Windows updates to be automatically installed on your device.
- Ensure you have anti-virus software installed and up to date. For Windows users, the built in Windows Defender is a good option. Others, including Mac OS users can get a free copy of Sophos Antivirus from BruinOnLine through this link.

Links to security policies

UCLA Health Office of Compliance →

Mednet Email Policy Guidelines →

UC Electronic Use Policy →

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