Should I visit IT connect or contact my BRM?
Our BRMs and teams of IT technicians are here to support a robust range of IT needs.
When to contact your BRM: BRMs help with requests that require strategic planning, discovery, and deep business knowledge. For example, you might contact your BRM to find out how to leverage Box for a specific use case.
When to visit IT Connect: IT Connect is your go-to place for troubleshooting. For example, you might visit IT connect when Box isn’t working.
Good news! Our support structure ensures you always get what you need whether you call 7-Care, visit IT Connect, or submit a service request ticket. Our IT specialists evaluate requests and get them to the right people for the job in question.