Support
Support information for the entire organization
Need support for your desktop or another device? Looking for audiovisual consulting or software development assistance? We are here to help no matter what IT related issue you are looking to solve.
We’ve streamlined how you request support so we can provide the best service experience possible.
4 ways to get help quickly:
1. Call Customer Care
Please contact Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support.
2. Email Customer Care
Please send an email to customercare@mednet.ucla.edu and explain your issue in detail. Remember to include a current contact number in case we need clarification.
3. Submit a ticket
Submit a ticket to have the most visibility and attention on your issue. Your ticket will go to a triage team to ensure the right folks get back to you as quickly as possible.
4. Visit IT Connect online or their walk-up desk
IT Connect is coming back to their space within the Center for Health Sciences building every Wednesday beginning Wednesday, April 6.
Operating a virtual help desk allows us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, you will be connected to an on-site technician who will make arrangements to continue working with you in person for one-on-one support.