Support

Support information for the entire organization

Need support for your desktop or another device? Looking for audiovisual consulting or software development assistance? We are here to help no matter what IT related issue you are looking to solve.

We’ve streamlined how you request support so we can provide the best service experience possible. 

4 ways to get help quickly:

1. Call Customer Care

Please contact Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support.

Call Customer Care

 
Call Customer Care for fast UCLA Health IT support

2. Email Customer Care

Please send an email to customercare@mednet.ucla.edu and explain your issue in detail. Remember to include a current contact number in case we need clarification.

Email Customer Care

 
Ticket life cycle at UCLA Health IT
 

3. Submit a ticket

Submit a ticket to have the most visibility and attention on your issue. Your ticket will go to a triage team to ensure the right folks get back to you as quickly as possible. 

Submit a ticket

 

4. Visit IT Connect online

Operating a virtual help desk allows us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, you will be connected to an on-site technician who will make arrangements to continue working with you in person for one-on-one support.  

Sign into IT Connect Online

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