Informatics Training Team

We are committed to providing a conducive learning environment, arming our Trainers with the necessary information, space, training resources, and tools. Our goal is to empower end-users, ensuring they feel well-prepared to excel in their roles.

We believe in fostering end-engagement beyond training sessions. Through a robust online and in person presence, we aim to create a partnership with our stakeholders. By actively communicating needs, seeking clarification, and setting clear expectations, we establish a collaborative environment. Feedback loops are maintained, facilitating open communication channels to best prepare our end-users.

Our training approach emphasizes capturing the most relevant workflows in training assets and application portfolios. We meticulously align the training environment with the curriculum to guarantee a high-quality learning experience for our end-users.

Resource allocation is based on the urgency of commitments and priorities, taking into account existing workloads and prior commitments. We strive for a balanced approach to meet engagement activities and training needs efficiently.

We are dedicated to continuous improvement, developing strategies and procedures that harness creative and critical thinking. Embracing new technologies and adopting an open-minded approach, we aim to stay at the forefront of our field. For optimizations, we identify the problems we're solving and develop comprehensive strategies to implement changes.

Adoption activities are viewed as joint endeavors with operational leadership, end-users and ISS stakeholders. We secure operational commitment to training strategies and adoption. Our approach includes regular training reports, reminders on outcomes, and post-training follow-ups or engagement strategies to help keep staff connected.

At the heart of our Informatics Training Department are these guiding principles, driving us to deliver the highest quality services and solutions. We encourage creative thinking, innovation, and a strong partnership with our stakeholders to ensure the success and ongoing development of our end-users.