Mandatory Windows Security Software Updates

As part of our ongoing efforts to provide a secure environment, we are installing monthly security software updates on all DGIT-managed Windows computers, including computers in clinical spaces and research labs connecting to the UCLA Health network. Please note that computers identified by DGIT and the research community as sensitive-to-patching will not be affected.

Tech Hour with DGIT

DGIT has launched a new event series called Tech Hour with DGIT. Tech Hour provides individual departments a dedicated time with DGIT teams to seek help, ask questions about our services, and utilize our consultancy services in solving technology and compute challenges. Our teams will also use this time to go over relevant and important IT updates and initiatives.

Client Service Pods – 1 year update

Last year we announced our pilot launch of the Client Service Pods with the Department of Medicine. Throughout this time, our team has worked to improve our internal processes and better understand your needs to help make the wider roll out of the pods as successful as possible.

Message from CIO and CAIO - Spring 2022

I am deeply appreciative and thrilled for the opportunity to continue to lead UCLA Health IT as the Chief Information Officer. I have enjoyed serving in the interim capacity for the past year. Alongside Bill Holloway as the Chief Academic Information Officer, we are excited and eager to continue advancing the DGIT roadmap and we are dedicated to supporting our teams as they bring you new technical capabilities, a refined support model, and enhance your overall experience.

DGIT's Academic Technology Pillar

The Academic Technology pillar focuses on the technology needs of the UCLA Health Sciences schools to enhance teaching and learning. The teams serving the Academic Technology pillar are:

DGIT's Platform Services Pillar

Our Platform Services pillar is composed of the teams that build, deploy and support the foundational technology and services that you use every day - Infrastructure, Networking, and Client Services. Platform teams aim to deliver and evolve a modern and secure IT infrastructure and drive innovation through technology.

Mike Shane recently took on the role of Senior Director of Platform Services.

Expanding DGIT’s support to the schools of Dentistry and Nursing

A few years ago, we began transitioning IT services and support for the UCLA School of Dentistry and the UCLA School of Nursing to DGIT. This change would allow us to provide the benefits of a large IT organization, including 24/7, 365 days/year support, and access to secure, HIPAA-compliant services such as UCLA Health’s instances of Box and email.

DGIT Support throughout COVID

Last year, our community was urged to move all work from our on-site offices to completely remote within a few days. While, fortunately, our teams within DGIT and ISS had the tools available to facilitate remote work, we had to quickly make sure everyone could have the same access.

Introducing Client Service Pods

Part of our goals with DGIT 2.0 is to create a greater focus on client experience and determine what’s working and what can be improved. With that in mind, we will be restructuring our current support model and shift to a “pod” support system.

Message from dCIO - Summer 2021

Hello everyone,

Throughout the last year, as I met with our colleagues in the DGSOM, UCLA Health Science Schools and across UCLA Health IT, I have been struck by the overall level of talent, collegiality, mutual respect and commitment reflected in conversations and interactions. I am very proud and enthusiastic to be in DGIT, a strong and capable team, and am thrilled to lead in our mission to provide innovative technology and exceptional service.