Resources for Clinicians

Welcome to UCLA Health!

We want to ensure that you have everything you need and are set up for success at UCLA.

Attention Inpatient Clinicians: Nursing units in SMUCLA, RRUCLA and RNPH are now live with Vocera Vina, a new mobile and web platform, changes the way we communicate!
Learn how to respond to staff using their new Vina Genie number and extension.  

How to respond to a caller using a Vina Extension

 

 

Here are a few tools that you might find helpful:

Guide for remote work
With most of our community working remotely, we have put together a comprehensive guide to connecting to our network wherever you're working from.
Guide for Spok mobile paging
We've transitioned from physical pagers to Spok mobile, a smartphone application, which provides the ability for secure two-way communication.
Guide for Zoom security settings
While Zoom for UCLA Health is already HIPAA-compliant, we need all Zoom users to help us maintain optimal security.

Getting started

During your time at UCLA Health, you will utilize several UCLA Health systems and applications. When working onsite, you will have computers available for use with pre-installed applications that are secure and connected to the UCLA Health network. Personal devices are able to connect to our secure network by utilizing our Virtual Private Network (VPN) and the applications listed below.

By completing the following steps, you will be able to access training, files, and applications securely and safely from anywhere.

1 - Enroll into DUO for Multi-Factor Authentication

DUO for Multi-Factor Authentication adds extra security by asking you for another piece of information via your cell phone, tablet or land line.

Please note, UCLA has two DUO accounts: UCLA Health Sciences IT for Mednet accounts and UCLA Logon for Bruin Online (BOL) accounts. 

For UCLA DUO: Go to How to Activate UCLA Logon MFA

Off Site and away from UCLA Health Secure Wi-Fi:  If you are not connected to the UCLA Health network, call Customer Care at 310-267-CARE (2273) before attempting to create a Mednet password, enroll in coursework or log into Mednet email because DUO must be established first. Specialists are available 24/7 to enroll you in Duo.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

On UCLA Health Network or connected to UCLA Health Secure Wi-Fi:  If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through the Multi-Factor Authentication Self Enrollment Portal.

Note: On Network means that you are connected to UCLA Health Secure Wi-Fi, using a computer workstation physically connected at a UCLA Health facility, or connected by Global Protect VPN when offsite.

2 - Create your Mednet account Password

You need to change your password for Mednet account from the temporary password provided to you. 

If you do not have your temporary password, please call Customer Care at (310) 267-CARE (2273).  Specialists are available 24/7 to assist you.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.

Complete your CareConnect training in Cornerstone

Log into Cornerstone

You are required to complete the CareConnect training in CornerstoneUCLA Health's learning management system (LMS). CareConnect is UCLA's electronic health record (EHR) program. 

Access to CareConnect is granted within 48 hours after both of the following have been completed:

  1. Successful completion of your required CareConnect training course(s), course evaluation and
  2. A CareConnect template has been applied to your account profile
     

Start eLearnings on Cornerstone

Note for Residents: New Residents are assigned required courses which will appear on the "My Transcript". Access Training Guidelines for 2022 Residents for list of required training based on experience and department.

Click below based on your role and log into Cornerstone with Mednet username and password.
 
Inpatient Physician Outpatient Physician
Resident Outpatient Non-Ordering Physician & Counselor
  1. Log into Cornerstone with Mednet username and password
  2. You may have to click on Open Curriculum
  3. Click on View Details to Launch your eLearning Course

 

CareConnect Training Resources

Training Guidelines

At UCLA, you will utilize CareConnect, our electronic medical record (EMR) system.  Access to CareConnect requires you complete training prior to your arrival.  By doing so, we can ensure you start your clinical training with the proper tools and skills to use CareConnect effectively.

Training Program

As you are taking your CareConnect eLearning, in order to practice the tools you have learned log into the CareConnect Training Playground (TPLY).

  1. To launch TPLY, go to https://webapps.ccnet.ucla.edu/vpn/index.htm
  2. Log in with your AD username and password
  3. Accept your Duo notification

To launch the TPLY icon, you will need to have Citrix Receiver installed. (See Step 4 below for instructions.)

Tip sheets about using TPLY →
To narrow your search, add your role in the search box.
 

Tip Sheets

CareConnect website has tip sheets and eLearnings. While on CareConnect website, you can view:

  
4 - Install Citrix

To log in to CareConnect Remote, you must install Citrix Receiver or Workspace App.

View Instructions on how to install Citrix →

5 - Access CareConnect Remote

After you have installed Citrix on your device, log into CareConnect Remote with your Mednet username and password. 

You will need DUO for multi-factor authentication.

Patient Information is Confidential: Your access to patient medical records allows you to view patient information through a variety of systems.  This information is highly confidential.  Access to patient information is on a clinical need to know basis only.  Online patient information inquiries and updates are monitored and audited, and you may be contacted to justify your access.   All HIPAA regulations apply, and inappropriate use could lead to disciplinary action, fines, termination, and/or criminal prosecution.

6 - Ensure Computer Encryption

All desktops and laptops accessing our secure internal wireless network, UCLAHealthSecure Wi-Fi, requires encryption and verification by OnGuard. For instructions and download links, visit the Device Security Toolkit.

In addition, malware protection is required for devices utilizing Global Protect VPN, we recommend FireEye Endpoint Security.

For encryption information on using USB Removable Media and Storage Devices 

If you are looking to buy a personal device to use for remote work, please take a moment to review the computing requirements to ensure your device can run the software required to connect to our network. Review computing requirements →

7 - Install FireEye Endpoint Security

FireEye Endpoint Security is required for all devices (personal computers and UCLA Health issued devices) require FireEye Endpoint Security, an endpoint detection and response software, to access VPN.

Install FireEye Endpoint Security →

 

8 - Install GlobalProtect VPN

For remote access to UCLA Health systems and applications that require a direct connection to the network.

Log into GlobalProtect VPN

If your account cannot be found when logging in, please request VPN access →

Note: GlobalProtect VPN Portal is only accessible when disconnected from the Mednet network.

Learn more about Global Protect VPN →

Note: You DO NOT need VPN access or encryption to log into:

You will still be able to access both with your Mednet AD name and password and authenticating in with Duo.

9 - Install OnGuard

OnGuard will check if your computer is properly encrypted and allow you to connect to UCLAHealthSecure or, for remote users, GlobalProtect VPN.

Download OnGuard for Window   Review OnGuard Windows Instructions

Download OnGuard for MacOS   Review OnGuard MacOS Instructions

Note: You must be connected to GlobalProtect VPN or UCLAHealthSecure Wi-Fi to download OnGuard.

If you have issues after installation of OnGuard, please reboot your entire workstation.  If you continue to have issues after rebooting, please contact Customer Care at (310) 267-CARE (2273).

10 - Access UCLAHealthSecure Wireless Network

When you are at UCLA Health facilities, UCLAHealthSecure Wireless Network provides secure, encrypted access to Mednet internal resources and the internet for devices with the appropriate wireless capabilities.

Coverage areas include:

  • CHS
  • Ronald Reagan UCLA Medical Center
  • Ronald Reagan Medical Plaza 100, 200, 300
  • Santa Monica UCLA Medical Center & Orthopaedic Hospital
  • UCLA Health IT Clinics
  • Wilshire Center
11 - Mobile Device Encryption

For Personal Mobile Device

For UCLA Health Mobile Device

 

Featured services

Box logo

Box

Box offers unlimited HIPAA-compliant data storage that is free and easy to use.

Microsoft Outlook logo

Microsoft Office 365

UCLA Health employees now have the ability to install Office 365 on up to five devices. 

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email icon

Mednet Email

Login to view your Mednet email online.

Microsoft Teams logo

Microsoft Teams

Teams is a workspace that brings people across UCLA Health, or within your department, together to communicate and collaborate. 

 

Zoom logo

Zoom

Use Zoom to schedule, start, and join HIPAA-compliant online meetings. Zoom is free to UCLA Health staff with valid Mednet AD credentials.

 

Clinical services and resources

MedHub

MedHub 

Healthcare Education Management application used for evaluations, logging of work hours and your departmental training requirements. 

Epic Rover

Epic Haiku & Canto

Access CareConnect through smartphones and tablets: Using Epic apps -- Haiku and Canto -- and by using Citrix Receiver.

GE PACS

CareConnect Image Viewers (GE PACS)

CareConnect image viewers (GE PACS) provide economical storage and convenient access to images from multiple modalities and eliminates the need to manually file, retrieve, or transport film jackets. 

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UpToDate

UpToDate

A clinician decision support resource designed for evidence based care. 

 

Vocera Vina

Vocera Vina 

A communication application that allows secure messages, calls, and alerts for inpatient areas.

UCLA Library

UCLA Library's list of Clinical Resources

View resources available by Biomedical Library.

 

Additional Resources

FireEye Hx Advanced Malware Protection

FireEye HX Advanced Malware Protection is part of a family of proactive cybersecurity tools that help manage and reduce cybersecurity risk at UCLA Health. To encourage and promote strong cyber hygiene, UCLA Health IT is providing FireEye HX advanced malware protection (free of charge) to our community of users across the health sciences for use on personal computing devices.

Install FireEye Hx Advanced Malware Protection →

iPhone issued by UCLA Health
The University of California’s policy and Employee Agreement Concerning the Use of Electronic Communication Resources provides guidance as to the appropriate circumstances for University purchase of electronic communications resources for use by employees outside of the workplace.

Request an iPhone


Learn more about UCLA Health iPhone →

Purchasing laptops/desktops

To purchase a department-funded computer, you'll need to submit a request the ISS or DGIT purchasing department.

For ISS: Submit a request ticket →

For DGIT: Submit a request ticket →

*DGIT has compiled a list of hardware recommendations to help you get the device that best suits your needs. Check out the Hardware Recommendation page →

Note for residents and house staff:

If you are looking to buy a personal device with the CIR/SEIU negotiated education funds, we recommend purchasing UCLA Health-compliant models through the ASUCLA Computer Store for negotiated pricing.

Before purchasing, remember to review the computing requirements to ensure your device can run the software required to connect to our network. Review computing requirements →

 

Mobile Applications - Recommended
(Haiku, Canto, Fluency Direct)

A convenient way to access and download a repository of mobile apps used at UCLA Health.  The U App catalog will be available to you once you enroll your mobile device in Intelligent Hub.

For more information, review Mobile Device Management →


Popular Mobile Applications

Epic logo

Epic Haiku and Canto

Epic Haiku and Canto are handheld applications that focus on physicians review workflows. Haiku is designed for use with the Apple iPhone, iPod, iPad, as well as with Android smartphones. Canto is designed for use with the apple iPad. Haiku and Canto’s activities provide physicians with the detailed reports they need to make clinical decisions. The applications also offer physicians the ability to view, and in some cases interact with, specific clinical information. Haiku and Canto are both free downloads which can be found within the U App Catalog application. First, you must download Intelligent Hub onto your mobile device. Follow the steps below:

Download Instructions

When setting up Epic Haiku and Canto, enter the below settings:

  • Server – epicmobile.ccnet.ucla.edu
  • Path – haikuproxyprd
  • HTTPS – turn it on

Epic Haiku allows for secure texting on mobile devices giving you additional flexibility when interacting with colleagues from a remote location.  Learn more about Epic Haiku →

 

Fluency Direct

Fluency Direct

UCLA offers real-time speech dictation to all providers (attendings, fellows, residents, nurse practitioners, physician assistants, and social workers) through a product called Fluency Direct.

Learn more about Fluency Direct →

For an Epic compatible dictation application, you will need to request access by calling Customer Care at (310) 267-CARE (2273) and through your department. Tipsheets and training are available to facilitate training.

View additional mobile applications on U App Catalog →

 

UpToDate

UpToDate provides hundreds of patient information topics, allowing patients and healthcare providers to share in the decision making process.

How to log into UpToDate

  1. You must be connected to UCLA network in order to launch UpToDate website. If you are currently off-site, view step 7 above to establish VPN access.
  2. Go to UpToDate website. Alternatively, you can
    • A link to UpToDate website is on the Mednet homepage under Medical References dropdown. 
      Mednet website highlighting UpToDate link
    • If you are launching UpToDate from inside CareConnect, please follow this tipsheet.
  3. Click Register to create your account
  4. Once you are logged into the website, you can then log into the UpToDate app on your mobile device with the username and password you created.
    • Do not select "Institutional Account" on the log in screen. 
  5. Note: You must log in every 90 days from a computer on the UCLA Network to keep your account active.
Video Visits

Video Visits provide a secure way for doctors to connect with their patients, when appropriate, without the hassle of them having to driving into the office, hospital or clinic. All you need is an internet connection and access to a device with video and audio capabilities, such as a computer, tablet or smartphone. You can have a real-time, face-to-face discussion with your patients just as you would during an office visit.