At a minimum, in order to access any remote work options and tools, all users must have:
Laptop
If you have been issued a laptop from UCLA Health IT, it is secure and ready for remote work. Be sure you have logged into it at least once on the UCLA Health network before taking it off-site.
Desktop
For requests for desktops to be taken offsite, please submit a departmental request. If you are taking a workstation home, UCLA Health IT will remotely install the required software.
A desktop that is ready to go home will have been validated that the following are installed and working properly:
For assistance from home, contact Customer Care at 310-267-CARE(2273). Specialists are available 24/7 to provide support.
When using your personal laptop/desktop, please ensure that the following requirements have been met:
For encryption, BitLocker (Windows) and FileVault (MacOS) are recommended encryption methods for personal computers and are built-in to the Windows/Mac operating systems specified below.
Please ensure that your device meets the minimum device requirements listed below. For detailed information about encryption, visit the Device Security Toolkit. View additional Computing Requirements.
Preferred OS |
Windows 11 (Professional, Enterprise, or Education edition) |
Windows 10 version 20H2, 21H2, and 22H2 (Professional, Enterprise, or Education edition) |
MacOS Big Sur 11.7.2 |
MacOS Monterey 12.6.2 |
MacOS Ventura 13.1 |
How do I locate my Windows version?
How do I upgrade my Windows version?
Please note: BitLocker is not available for all Windows versions.
If you have a personal laptop/desktop and use an application that requires direct connection to the Mednet network, you will need to access these resources through our Virtual Private Network (VPN).
In order to get set up you will need to:
Visit GlobalProtect VPN - Remote Access web page for detailed instructions about installing GlobalProtect VPN.
Remote access to your UCLA Health IT desktop will be provided through My Desktop. Below are the requirements for accessing your desktop.
Please note: Access and departmental approval has to be granted before accessing My Desktop. Department Request Form →
When working remote use the below tools to help facilitate work
Note: Mednet login and DUO for multi-factor authentication is required. Other applications such as Citrix may be required.
Note: Active Mednet account holders who have been authorized to use VPN can access resources that are restricted to our internal network.
Participating employees are expected to take all precautions necessary to secure confidential and proprietary UCLA Health and patient information and prevent unauthorized access to any UCLA Health systems from their offsite location in accordance with UCLA Compliance Policies.
Work done at remote worksite and on-site at UCLA Health is considered official business, release or destruction of any records should be handled according to Privacy and Information Security standards. Computerized files are considered official records and shall be similarly protected.