Guide for New Clinicians

Clinicians in virtual meeting

 

Attention Inpatient Clinicians: As inpatient units begin to transition to Nursing iPhones with the Vocera Vina application, a new communication platform for calling and messaging, learn how to respond to staff using their new Vina Genie number and extension.  

How to respond to a caller using a Vina Extension

 

Welcome to UCLA Health!

During your time at UCLA Health, you will utilize several UCLA Health systems and applications. When working onsite, you will have computers available for use with pre-installed applications that are secure and connected to the UCLA Health network. Personal devices are able to connect to our secure network by utilizing our Virtual Private Network (VPN) and the applications listed below.

By completing the following steps, you will be able to access training, files, and applications securely and safely from anywhere.

1 - Enroll into DUO for Multi-Factor Authentication

DUO for Multi-Factor Authentication adds extra security by asking you for another piece of information via your cell phone, tablet or land line.

Please note, UCLA has two DUO accounts: UCLA Health Sciences IT for Mednet accounts and UCLA Logon for Bruin Online (BOL) accounts. 

For UCLA DUO: Go to How to Activate UCLA Logon MFA

Off Site and away from UCLA Health Secure Wi-Fi:  If you are not connected to the UCLA Health network, call Customer Care at 310-267-CARE (2273) before attempting to create a Mednet password, enroll in coursework or log into Mednet email because DUO must be established first. Specialists are available 24/7 to enroll you in Duo.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

On UCLA Health Network or connected to UCLA Health Secure Wi-Fi:  If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through the Multi-Factor Authentication Self Enrollment Portal.

Note: On Network means that you are connected to UCLA Health Secure Wi-Fi, using a computer workstation physically connected at a UCLA Health facility, or connected by Global Protect VPN when offsite.

2 - Create your Mednet account Password

You need to change your password for Mednet account from the temporary password provided to you. 

If you do not have your temporary password, please call Customer Care at (310) 267-CARE (2273).  Specialists are available 24/7 to assist you.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.

3 - Complete your CareConnect training in Cornerstone

Log into Cornerstone

You are required to complete the CareConnect training in Cornerstone, UCLA Health's learning management system (LMS). CareConnect is UCLA's electronic health record (EHR) program. 

Access to CareConnect is granted within 48 hours following successful completion of your required CareConnect training course(s), and after a CareConnect template has been applied to your account profile.

Start eLearnings on Cornerstone

Click below based on your role and log into Cornerstone with Mednet username and password.
 
Inpatient Physician Outpatient Physician
Resident Outpatient Non-Ordering Physician & Counselor
  1. Log into Cornerstone with Mednet username and password
  2. You may have to click on Open Curriculum
  3. Click on View Details to Launch your eLearning Course

Note for Residents: New Residents are assigned required courses which will appear on the "My Transcript". Access Training Guidelines for 2021 Residents for list of required training based on experience and department.

CareConnect Training Resources

Training Guidelines

At UCLA, you will utilize CareConnect, our electronic medical record (EMR) system.  Access to CareConnect requires you complete training prior to your arrival.  By doing so, we can ensure you start your clinical training with the proper tools and skills to use CareConnect effectively.

Training Program

As you are taking your CareConnect eLearning, in order to practice the tools you have learned log into the CareConnect Training Playground (TPLY).

  1. To launch TPLY, go to https://webapps.ccnet.ucla.edu/vpn/index.htm
  2. Log in with your AD username and password
  3. Accept your Duo notification

To launch the TPLY icon, you will need to have Citrix Receiver installed. (See Step 4 below for instructions.)

Tip sheets about using TPLY →
To narrow your search, add your role in the search box.
 

Tip Sheets

CareConnect website has tip sheets and eLearnings. While on CareConnect website, you can view:

  
4 - Install Citrix

To log in to CareConnect Remote, you must install Citrix Receiver or Workspace App.

View Instructions on how to install Citrix →

5 - Access CareConnect Remote

After you have installed Citrix on your device, log into CareConnect Remote with your Mednet username and password. 

You will need DUO for multi-factor authentication.

Patient Information is Confidential: Your access to patient medical records allows you to view patient information through a variety of systems.  This information is highly confidential.  Access to patient information is on a clinical need to know basis only.  Online patient information inquiries and updates are monitored and audited, and you may be contacted to justify your access.   All HIPAA regulations apply, and inappropriate use could lead to disciplinary action, fines, termination, and/or criminal prosecution.

6 - Ensure Computer Encryption

All desktops and laptops accessing our secure internal wireless network, UCLAHealthSecure Wi-Fi, requires encryption and verification by OnGuard. For instructions and download links, visit the Device Security Toolkit.

In addition, malware protection is required for devices utilizing Global Protect VPN, we recommend FireEye Endpoint Security.

For encryption information on using USB Removable Media and Storage Devices →

If you are looking to buy a personal device to use for remote work, please take a moment to review the computing requirements to ensure your device can run the software required to connect to our network. Review computing requirements →

7 - Install GlobalProtect VPN

For remote access to UCLA Health systems and applications that require a direct connection to the network.

Log into GlobalProtect VPN

Note: GlobalProtect VPN Portal is only accessible when disconnected from the Mednet network.

Learn more about Global Protect VPN →

Note: You DO NOT need VPN access or encryption to log into:

You will still be able to access both with your Mednet AD name and password and authenticating in with Duo.

8 - Install OnGuard

OnGuard will check if your computer is properly encrypted and allow you to connect to UCLAHealthSecure or, for remote users, GlobalProtect VPN.

Download OnGuard for Window   Review OnGuard Windows Instructions

Download OnGuard for MacOS   Review OnGuard MacOS Instructions

9 - Access UCLAHealthSecure Wireless Network

When you are at UCLA Health facilities, UCLAHealthSecure Wireless Network provides secure, encrypted access to Mednet internal resources and the internet for devices with the appropriate wireless capabilities.

Coverage areas include:

  • CHS
  • Ronald Reagan UCLA Medical Center
  • Ronald Reagan Medical Plaza 100, 200, 300
  • Santa Monica UCLA Medical Center & Orthopaedic Hospital
  • UCLA Health IT Clinics
  • Wilshire Center
10 - Mobile Device Encryption

For Personal Mobile Device

For UCLA Health Mobile Device

 

Other Resources

Antivirus Protection for Personal & Business

Ensure you have anti-virus software installed and up to date.

For Windows users, the built-in Windows Defender is a good option.

For Mac OS users and others, can get a free copy of Sophos Antivirus from BruinOnLine.

Learn more about Antivirus Protection →

Box - Cloud-based Storage Solution
Box logo

Box for UCLA Health is a HIPAA-compliant easy-to-use, cloud-based storage solution that will allow you to access your files in multiple locations and on multiple devices, as well as share your files for external collaboration.

Learn more about Box →

FireEye Hx Advanced Malware Protection

FireEye HX Advanced Malware Protection is part of a family of proactive cybersecurity tools that help manage and reduce cybersecurity risk at UCLA Health. To encourage and promote strong cyber hygiene, UCLA Health IT is providing FireEye HX advanced malware protection (free of charge) to our community of users across the health sciences for use on personal computing devices.

Install FireEye Hx Advanced Malware Protection →

GE Centricity PACS

This tip sheet outlines the steps required to view PACS images via the ZFP image viewer and some of the new features.

iPhone issued by UCLA Health
The University of California’s policy and Employee Agreement Concerning the Use of Electronic Communication Resources provides guidance as to the appropriate circumstances for University purchase of electronic communications resources for use by employees outside of the workplace.

Request an iPhone


Learn more about UCLA Health iPhone →

Library Access/Clinical References

Find online reference texts, drug information, clinical calculators, guidelines resources, journals, and much more at UCLA Library's list of Clinical Resources.

MedHub - Healthcare Education Management

MedHub is a Healthcare Education Management application used for evaluations, logging of work hours and your departmental training requirements.

Please use your AD (Mednet) credentials to login by clicking on the “login using MedNet ID” button located on the left-hand side of the login homepage.

Mednet Email

 

email icon

Mednet Email is available on the web through Microsoft 365.

Learn more about Mednet Email →

Mobile Applications - Recommended
(Haiku, Canto, Fluency Direct)

A convenient way to access and download a repository of mobile apps used at UCLA Health.  The U App catalog will be available to you once you enroll your mobile device in Intelligent Hub.

For more information, review Mobile Device Management →

Popular Mobile Applications

Epic logo

Epic Haiku and Canto

Epic Haiku and Canto are handheld applications that focus on physicians review workflows. Haiku is designed for use with the Apple iPhone, iPod, iPad, as well as with Android smartphones. Canto is designed for use with the apple iPad. Haiku and Canto’s activities provide physicians with the detailed reports they need to make clinical decisions. The applications also offer physicians the ability to view, and in some cases interact with, specific clinical information. Haiku and Canto are both free downloads which can be found within the U App Catalog application. First, you must download Intelligent Hub onto your mobile device. Follow the steps below:

Download Instructions

When setting up Epic Haiku and Canto, enter the below settings:

  • Server – epicmobile.ccnet.ucla.edu
  • Path – haikuproxyprd
  • HTTPS – turn it on

Epic Haiku allows for secure texting on mobile devices giving you additional flexibility when interacting with colleagues from a remote location.  Learn more about Epic Haiku →

 

Fluency Direct

Fluency Direct

UCLA offers real-time speech dictation to all providers (attendings, fellows, residents, nurse practitioners, physician assistants, and social workers) through a product called Fluency Direct.

Learn more about Fluency Direct →

For an Epic compatible dictation application, you will need to request access by calling Customer Care at (310) 267-CARE (2273) and through your department. Tipsheets and training are available to facilitate training.

View additional mobile applications on U App Catalog →

 

Microsoft 365 for Personal Devices

UCLA Health employees now have the ability to install Microsoft 365 on up to five devices. This benefit is available to you as long as you stay an active employee. When you leave UCLA Health, your Microsoft 365 software will enter a state of reduced functionality. Please review the instructions below to install Microsoft 365 on Personal Computers through the Microsoft 365 Portal.

Review the instructions to install Microsoft 365 on Personal Devices →

Microsoft Teams
Microsoft Teams logo

Microsoft Teams to communicate and collaborate across UCLA Health or within your department.

Learn more about Microsoft Teams →

Spok Mobile Paging App
Spok Mobile Paging

Spok Mobile Paging app is UCLA Health's application for secure paging. UCLA Health employees may request to activate Spok Mobile on their mobile devices.

Learn more about Spok Mobile Paging App →

UpToDate

UpToDate provides hundreds of patient information topics, allowing patients and healthcare providers to share in the decision making process.

How to log into UpToDate

  1. You must be connected to UCLA network in order to launch UpToDate website. If you are currently off-site, view step 7 above to establish VPN access.
  2. Go to UpToDate website. Alternatively, you can
    • A link to UpToDate website is on the Mednet homepage under Medical References dropdown. 
      Mednet website highlighting UpToDate link
    • If you are launching UpToDate from inside CareConnect, please follow this tipsheet.
  3. Click Register to create your account
  4. Once you are logged into the website, you can then log into the UpToDate app on your mobile device with the username and password you created.
    • Do not select "Institutional Account" on the log in screen. 
  5. Note: You must log in every 90 days from a computer on the UCLA Network to keep your account active.
Video Visits

Video Visits provide a secure way for doctors to connect with their patients, when appropriate, without the hassle of them having to driving into the office, hospital or clinic. All you need is an internet connection and access to a device with video and audio capabilities, such as a computer, tablet or smartphone. You can have a real-time, face-to-face discussion with your patients just as you would during an office visit.

Vocera Vina

Attention: Inpatient Clinicians

SMUCLA nursing units are now live with Vocera Vina. Vocera Vina, a new mobile and web platform, changes the way we communicate! Inpatient Clinicians and other hospital staff are scheduled during phase 2 of Unified Communications Program. Nursing Units is in Phase 1 with rolling deployment from August through September 2021. Please wait for an email notifications before actively using Vina Application.

Respond to a Caller Using a Vina Extension

Zoom
Zoom logo

Zoom for UCLA Health for web and video conferencing.

Learn more about Zoom →