Guide for New Clinicians
Welcome to UCLA Health!
During your time at UCLA Health, you will utilize several UCLA Health systems and applications. When working onsite, you will have computers available for use with pre-installed applications that are secure and connected to the UCLA Health network. Personal devices are able to connect to our secure network by utilizing our Virtual Private Network (VPN) and the applications listed below.
By completing the following steps, you will be able to access training, files, and applications securely and safely from anywhere.
- 1 - Enroll into DUO for Multi-Factor Authentication
DUO for Multi-Factor Authentication adds extra security by asking you for another piece of information via your cell phone, tablet or land line.
Off Network: If you are not connected to the UCLA Health network call Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to enroll you in Duo. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.
On Network: If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through the Multi-Factor Authentication Self Enrollment Portal.
- 2 - Create your Mednet account Password
You need to change your password for Mednet account from the temporary password provided to you.
If you do not have your temporary password, please call Customer Care at (310) 267-CARE (2273). Specialists are available 24/7 to assist you. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.
- 3 - Complete your CareConnect training in Cornerstone
Log into Cornerstone
Access to CareConnect is granted within 48 hours following successful completion of your required CareConnect training course(s), and after a CareConnect template has been applied to your account profile.
Start eLearnings on CornerstoneClick below based on your role and log into Cornerstone with Mednet username and password.
Inpatient Physician Outpatient Physician Resident Outpatient Non-Ordering Physician & Counselor
- Log into Cornerstone with Mednet username and password
- You may have to click on Open Curriculum
- Click on View Details to Launch your eLearning Course
Note for Residents: New Residents are assigned required courses which will appear on the "My Transcript". Access Training Guidelines for 2021 Residents for list of required training based on experience and department.
CareConnect Training Resources
At UCLA, you will utilize CareConnect, our electronic medical record (EMR) system. Access to CareConnect requires you complete training prior to your arrival. By doing so, we can ensure you start your clinical training with the proper tools and skills to use CareConnect effectively.
- CareConnect Home Page →
- CareConnect Remote Training →
- Accessing Remote Training Using Zoom →
- Complete eLearnings Remotely without Installing Global Protect →
As you are taking your CareConnect eLearning, in order to practice the tools you have learned log into the CareConnect Training Playground (TPLY).
- To launch TPLY, go to https://webapps.ccnet.ucla.edu/vpn/index.htm
- Log in with your AD username and password
- Accept your Duo notification
To launch the TPLY icon, you will need to have Citrix Receiver installed. (See Step 4 below for instructions.)
Tip sheets about using TPLY →
To narrow your search, add your role in the search box.
CareConnect website has tip sheets and eLearnings. While on CareConnect website, you can view:
- CareConnect Highly Recommended Training Content are available with links to training materials to help you customize CareConnect to work effectively for you.
View highly recommended training content list →
- CareConnect Training Dashboards are available to access training information while on CareConnect for a majority of roles.
More information in how to use CareConnect Training Dashboards →
- CareConnect Updates are updates on upcoming changes and releases of new features are sent via email and posted online.
View CareConnect Updates →
- 4 - Install Citrix
To log in to CareConnect Remote, you must install Citrix Receiver or Workspace App.
- 5 - Access CareConnect Remote
After you have installed Citrix on your device, log into CareConnect Remote with your Mednet username and password.
You will need DUO for multi-factor authentication.
Patient Information is Confidential: Your access to patient medical records allows you to view patient information through a variety of systems. This information is highly confidential. Access to patient information is on a clinical need to know basis only. Online patient information inquiries and updates are monitored and audited, and you may be contacted to justify your access. All HIPAA regulations apply, and inappropriate use could lead to disciplinary action, fines, termination, and/or criminal prosecution.
- 6 - Ensure Computer Encryption
All desktops and laptops accessing our secure internal wireless network, UCLAHealthSecure Wi-Fi, requires encryption and verification by OnGuard. For instructions and download links, visit the Device Security Toolkit.
In addition, malware protection is required for devices utilizing Global Protect VPN, we recommend FireEye Endpoint Security.
If you are looking to buy a personal device to use for remote work, please take a moment to review the computing requirements to ensure your device can run the software required to connect to our network. Review computing requirements →
- 7 - Install GlobalProtect VPN
For remote access to UCLA Health systems and applications that require a direct connection to the network.
Note: GlobalProtect VPN Portal is only accessible when disconnected from the Mednet network.
Note: You DO NOT need VPN access or encryption to log into:
- CareConnect Remote →
- Mednet email on the web →
(i.e., Outlook Web Access/OWA/Outlook 365)
- Box for UCLA Health →
You will still be able to access both with your Mednet AD name and password and authenticating in with Duo.
- 8 - Install OnGuard
OnGuard will check if your computer is properly encrypted and allow you to connect to UCLAHealthSecure or, for remote users, GlobalProtect VPN.
- 9 - Access UCLAHealthSecure Wireless Network
When you are at UCLA Health facilities, UCLAHealthSecure Wireless Network provides secure, encrypted access to Mednet internal resources and the internet for devices with the appropriate wireless capabilities.
Coverage areas include:
- Ronald Reagan UCLA Medical Center
- Ronald Reagan Medical Plaza 100, 200, 300
- Santa Monica UCLA Medical Center & Orthopaedic Hospital
- UCLA Health IT Clinics
- Wilshire Center
- 10 - Mobile Device Encryption
For Personal Mobile Device
- Install Intelligent Hub (AirWatch), our Mobile Device Management software.
- When you install Intelligent Hub, your device will automatically install U App Catalog, a convenient way to access and download a repository of mobile apps used at UCLA.
More information and instructions on U App Catalog →
You can then download UCLA Health recommended apps directly from this catalog: e.g., Box for EMM, Canto/Haiku, and Fluency Direct.
For UCLA Health Mobile Device
- Antivirus Protection for Personal & Business
Ensure you have anti-virus software installed and up to date.
For Windows users, the built-in Windows Defender is a good option.
For Mac OS users and others, can get a free copy of Sophos Antivirus from BruinOnLine.
- Box - Cloud-based Storage Solution
Box for UCLA Health is a HIPAA-compliant easy-to-use, cloud-based storage solution that will allow you to access your files in multiple locations and on multiple devices, as well as share your files for external collaboration.
Learn more about Box →
- FireEye Hx Advanced Malware Protection
FireEye HX Advanced Malware Protection is part of a family of proactive cybersecurity tools that help manage and reduce cybersecurity risk at UCLA Health. To encourage and promote strong cyber hygiene, UCLA Health IT is providing FireEye HX advanced malware protection (free of charge) to our community of users across the health sciences for use on personal computing devices.
- GE Centricity PACS
- iPhone issued by UCLA Health
- The University of California’s policy and Employee Agreement Concerning the Use of Electronic Communication Resources provides guidance as to the appropriate circumstances for University purchase of electronic communications resources for use by employees outside of the workplace.
Request an iPhone
- Library Access/Clinical References
Find online reference texts, drug information, clinical calculators, guidelines resources, journals, and much more at UCLA Library's list of Clinical Resources.
- MedHub - Healthcare Education Management
MedHub is a Healthcare Education Management application used for evaluations, logging of work hours and your departmental training requirements.
Please use your AD (Mednet) credentials to login by clicking on the “login using MedNet ID” button located on the left-hand side of the login homepage.
- Mednet Email
- Mobile Applications - Recommended
(Haiku, Canto, Fluency Direct)
A convenient way to access and download a repository of mobile apps used at UCLA Health. The U App catalog will be available to you once you enroll your mobile device in Intelligent Hub.
Popular Mobile Applications
Epic Haiku and Canto
Epic Haiku and Canto are handheld applications that focus on physicians review workflows. Haiku is designed for use with the Apple iPhone, iPod, iPad, as well as with Android smartphones. Canto is designed for use with the apple iPad. Haiku and Canto’s activities provide physicians with the detailed reports they need to make clinical decisions. The applications also offer physicians the ability to view, and in some cases interact with, specific clinical information. Haiku and Canto are both free downloads which can be found within the U App Catalog application. First, you must download Intelligent Hub onto your mobile device. Follow the steps below:
When setting up Epic Haiku and Canto, enter the below settings:
- Server – epicmobile.ccnet.ucla.edu
- Path – haikuproxyprd
- HTTPS – turn it on
UCLA offers real-time speech dictation to all providers (attendings, fellows, residents, nurse practitioners, physician assistants, and social workers) through a product called Fluency Direct.
For an Epic compatible dictation application, you will need to request access by calling Customer Care at (310) 267-CARE (2273) and through your department. Tipsheets and training are available to facilitate training.
Microsoft 365 for Personal Devices
UCLA Health employees now have the ability to install Microsoft 365 on up to five devices. This benefit is available to you as long as you stay an active employee. When you leave UCLA Health, your Microsoft 365 software will enter a state of reduced functionality. Please review the instructions below to install Microsoft 365 on Personal Computers through the Microsoft 365 Portal.
- Microsoft Teams
Microsoft Teams to communicate and collaborate across UCLA Health or within your department.
- Spok Mobile Paging App
Spok Mobile Paging app is UCLA Health's application for secure paging. UCLA Health employees may request to activate Spok Mobile on their mobile devices.
UpToDate provides hundreds of patient information topics, allowing patients and healthcare providers to share in the decision making process.
How to log into UpToDate
- You must be connected to UCLA network in order to launch UpToDate website. If you are currently off-site, view step 7 above to establish VPN access.
- Go to UpToDate website. Alternatively, you can
- A link to UpToDate website is on the Mednet homepage under Medical References dropdown.
- If you are launching UpToDate from inside CareConnect, please follow this tipsheet.
- A link to UpToDate website is on the Mednet homepage under Medical References dropdown.
- Click Register to create your account
- Once you are logged into the website, you can then log into the UpToDate app on your mobile device with the username and password you created.
- Do not select "Institutional Account" on the log in screen.
- Note: You must log in every 90 days from a computer on the UCLA Network to keep your account active.
- Video Visits
Video Visits provide a secure way for doctors to connect with their patients, when appropriate, without the hassle of them having to driving into the office, hospital or clinic. All you need is an internet connection and access to a device with video and audio capabilities, such as a computer, tablet or smartphone. You can have a real-time, face-to-face discussion with your patients just as you would during an office visit.