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IT Updates - March 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Update your Contact Information

When you submit a self-service support ticket, our teams rely on the contact information within ServiceNow to follow-up with you regarding your request. If the phone number or location is not up to date, our teams can have trouble contacting you and will resort to sending you an email. We understand that this may not be the best option when you are having issues logging into your device. Follow the steps below to update your contact information:

  • February 26, 2021
  • News

Voicemail Migration

On March 1, 2021, all VoIP phones using the UCLA campus IT hosted voicemail system will be migrated to our UCLA Health IT voicemail system. This change will impact VoIP phones in RRUCLA, SMUCLA, and Medical Plaza Building. The transition to our locally hosted voicemail system will allow us to consolidate services and improve support to our organization

  • February 25, 2021
  • News
Featured

macOS Big Sur Compatibility Issues with UCLA Health Tools

Apple's latest macOS, Big Sur, is publicly available; however, our teams have identified compatibility issues with UCLA Health's commonly used applications. We strongly recommend not upgrading your devices to Big Sur until the third-party applications have been updated by their developer. All UCLA Health IT-managed macOS devices will also not be upgraded.

We also recommend not purchasing the new MacBook devices with the Apple Silicon M1 chipset. This device only works with the macOS Big Sur, which is currently not compatible with commonly-used applications.

  • February 11, 2021
  • News

IT Updates - February 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

New Technology in Meeting Spaces

UCLA Health IT has implemented a new technology set up for meeting spaces to create a consistent experience for all meetings and events. To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. 

  • February 05, 2021
  • News

Staying connected during a pandemic

Prior to March 2020, Zoom was most often used when meeting spaces were not available, to connect with staff in other locations, or simply when in-person meetings were inconvenient. Though the UCLA Health instance of Zoom had been available to all Mednet users since 2018 to augment collaboration and interactions, it wasn’t until this year that Zoom became an absolute and vital necessity.

  • January 14, 2021
  • News

New technology within UCLA Health meeting spaces

UCLA Health IT is implementing a new technology set up for meeting spaces to create a consistent experience for all meetings and events. 

To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. These spaces can be reserved as you normally would through UCLA Health Online Conference Room Reservation site.

  • January 11, 2021
  • News

IT Updates - December 2020

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

  • November 30, 2020
  • News

National Cyber Security Awareness Month - October 2020

October is National Cyber Security Awareness Month This year we have seen an unprecedented number of threats across the country with a focus on compromising systems in order to gain access to COVID-19 related information/data. As we continue to experience so much of our work and personal lives online, we want to take the opportunity to remind all members of our community the crucial role we each play in safeguarding our systems. 
  • October 30, 2020
  • News

Internet Explorer and UCLA Health IT site

Our web team is aware that some features on our UCLA Health IT site such as menus do not display properly on Internet Explorer (IE) 11. Our IT site runs the Drupal open-source software, and there are some known issues when rendering Drupal sites on IE11 and older versions.

We recommend using Chrome for the best user experience; however, we are aware that some UCLA Health IT-supported machines default to IE. In these cases, we recommend viewing our site on a different browser, whenever possible. 

  • October 05, 2020

Get the most out of your internet connection

Get the most out of your internet connection

We understand how important having a stable and strong network connection is under the current social distancing guidelines. Many households have children doing schooling from home and multiple adults working remotely and greatly depend on internet access.

  • August 31, 2020
  • News

IT Updates - September 2020

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

  • August 28, 2020
  • News

Eileen Chiao

Communications specialist / learning enthusiast / tea aficionado 

 

Title: Communications Specialist Team: Strategic Communications

 

Hi, I'm Eileen…

As the Communications Specialist, I work on various digital communication and marketing projects for UCLA Health IT in supporting anything from CareConnect Upgrade, software or hardware downtimes, website updates, email communications, training for Microsoft Teams, creating Qualtrics surveys, and anything and all things related to communications (really it can be anything).  

 

  • July 24, 2020

UCLA Health Zoom and Microsoft Teams Updates- July 2020

UCLA Health Zoom Black-out screen issue

Our teams have received a number of reports of losing the ability to present during a Zoom meeting. When this issue occurs, the presentation screen remains undisturbed to the presenter, however, it will display a blackout screen to the other meeting participants.

Our teams have escalated this issue to Zoom and we are actively working on with Zoom engineers to identify the root cause and a solution. At this time, a permanent resolution is not yet available. 

  • July 13, 2020
  • News

Sean Stanley

Technical specialist / knight-errant / vice-admiral of trivia

 

Title: Technical Specialist  Team: Audiovisual  Raison d'être: To enlighten and delight.

 

Hi, I'm Sean…

On paper, I’m a Programmer Analyst II. In reality, I’m an audiovisual tech, aka a “grown man with a large rolling backpack”. I joined the AV club in high school and never left. But at least I smell nice and hey, don’t knock the Proton Pack. I can live and work comfortably out of it for three days.

  • June 29, 2020

Health Sciences Development IT Merger

Welcome

This is your one-stop-shop for all things related to the Health Science Development IT merger. DGIT is committed to helping you navigate through the most recent changes made to your IT support and services. Some of this information includes, training materials and answers to some of the most frequently asked questions.

 

Procurement Portal Updates

We are excited to announce that the Procurement Portal is being updated to improve the current workflows and usability while also updating the look-and-feel.

DGIT's Software Development team will be updating the portal in waves through July. Each release will satisfy the requests and suggestions of the different uses for the portal. This page will list all changes being made to the portal with references to training materials developed for enhancements.

Online Webinars for Microsoft Teams and Zoom

We are exited to announce training webinars from UCLA Health IT for Microsoft Teams and Zoom.

Microsoft Teams is a workspace that brings people across UCLA Health, or within your department, together to communicate and collaborate.

Zoom is a web and video conferencing tool.

What to Expect

Every month we will provide a basic introduction and an advanced session for both applications.

  • April 27, 2020
  • News

Using Zoom Securely

As many of our meetings and learning environments have transitioned to online, it is important to quickly learn best practices for using meeting platforms such as Zoom. Be an informed and empowered meeting host and take precautions to reduce your vulnerability to uninvited attendees. This will ensure the content of your meetings remains secure and safeguarded against disruptions. 

  • March 29, 2020
  • News

Online Safety Reminders

Stay Safe Online

In this unprecedented time with many of our staff transitioning to work remote and increases in email and communications online, please helps us maintain a safe and secure computing environment. Healthcare is in high risk of daily targeted and opportunistic cyberattacks. Malicious users looking to profit off the current situation may send emails with attachments or links to trick victims into revealing sensitive information or donating to fraudulent charities or causes.

  • March 29, 2020
  • News