Articles

October is Cyber Security Awareness Month!

In this past year, as you may be aware, on top of so much of our work/personal lives moving online we also saw an increase in targeted cyber attacks focused on health systems which has put us in a constant state of heightened alert.

Cyber criminals have gotten increasingly savvy at creating emails that look legitimate. In some cases, rather than using malicious URLs or attachments, an attacker will use social engineering and personalization to trick you into transferring money or sharing sensitive data. For more information on how you can stay safe online, view our Guide to Cybersecurity.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Zoom for UCLA Health has new features enabled to make your meetings and webinars more accessible!

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

In order to best support you, our community of users, we are excited to share that we have initiated phase 1 of our Unified Communications Program to implement impactful changes in how we communicate via voice, messaging, and paging.

August 17 - 19: iPhones with the Vocera Vina application, a new communication platform, will replace Zebra TC51 phones in nursing units at SMUCLA.

Data Week highlights UCLA Health's data analytics and research compute capabilities and showcases new offerings and exciting projects and initiatives. Expand the dates below for links to the presentations and slide decks. 

“The value of data cannot be overstated. It is the modern currency of the world.”

– Dr. John C. Mazziotta

Click on the date to explore Data Week topics, presentations and slide decks. 

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Due to recent increases in cybersecurity attacks on healthcare and our heightened level of alert, please be aware we are expediting a handful of security initiatives that our teams have been working towards to safeguard our systems.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

At UCLA for over 50 years, Dr. Ulrich Batzdorf has been using a physical pager for 30+ years. After successfully transitioning from a pager to Spok mobile, he has found that he is happy with Spok and the Do Not Disturb (DND) override feature!

Move to Spok Mobile →

A few years ago, we began transitioning IT services and support for the UCLA School of Dentistry and the UCLA School of Nursing to DGIT. This change would allow us to provide the benefits of a large IT organization, including 24/7, 365 days/year support, and access to secure, HIPAA-compliant services such as UCLA Health’s instances of Box and email.

Last year, our community was urged to move all work from our on-site offices to completely remote within a few days. While, fortunately, our teams within DGIT and ISS had the tools available to facilitate remote work, we had to quickly make sure everyone could have the same access.

Part of our goals with DGIT 2.0 is to create a greater focus on client experience and determine what’s working and what can be improved. With that in mind, we will be restructuring our current support model and shift to a “pod” support system.

Hello everyone,

What a year this has been since joining as the Associate Dean of Computing and Deputy Chief Information Officer for DGIT last April. My previous roles include: Senior Director of Research, Teaching and Learning Services in IT and Chief Academic Technology Officer at Dartmouth College, Divisional CIO for the Weld Hill Research Center and Arnold Arboretum of Harvard University, and Research CIO for Novartis Institutes for Biomedical Research.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

When you submit a self-service support ticket, our teams rely on the contact information within ServiceNow to follow-up with you regarding your request. If the phone number or location is not up to date, our teams can have trouble contacting you and will resort to sending you an email. We understand that this may not be the best option when you are having issues logging into your device. Follow the steps below to update your contact information:

On March 1, 2021, all VoIP phones using the UCLA campus IT hosted voicemail system will be migrated to our UCLA Health IT voicemail system. This change will impact VoIP phones in RRUCLA, SMUCLA, and Medical Plaza Building. The transition to our locally hosted voicemail system will allow us to consolidate services and improve support to our organization

Make sure you are running the latest versions of Global Protect VPN (v5.2.7) and OnGuard (v6.8.9). If you have not updated the applications, please do so by clicking the links below prior to upgrading to Big Sur. 

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

UCLA Health IT has implemented a new technology set up for meeting spaces to create a consistent experience for all meetings and events. To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. 

Prior to March 2020, Zoom was most often used when meeting spaces were not available, to connect with staff in other locations, or simply when in-person meetings were inconvenient. Though the UCLA Health instance of Zoom had been available to all Mednet users since 2018 to augment collaboration and interactions, it wasn’t until this year that Zoom became an absolute and vital necessity.

UCLA Health IT is implementing a new technology set up for meeting spaces to create a consistent experience for all meetings and events. 

To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. These spaces can be reserved as you normally would through UCLA Health Online Conference Room Reservation site.