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IT Updates - January 2022

2021 IN REVIEW

All of us at UCLA Health IT are honored to have been able to support your technology needs throughout 2021. In celebration of all that was accomplished last year, we wanted to share some fun facts.

  • January 20, 2022
  • News
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IT Updates - December 2021

Travel Tips – Using DUO for Multi-Factor Authentication

As the holidays are around the corner and many people may be traveling, we have put together instructions and tips for using DUO for multi-factor authentication. DUO provides authentication for when you lack cell service, internet access, or when on airplane mode.

Get a Code

When traveling, DUO for Multi-Factor Authentication provides two ways to authenticate when you lack cell service, internet access, or are in airplane mode.

  • December 06, 2021
  • News

Important Updates for macOS

Below are the latest updates regarding macOS devices within the UCLA Health environment.

 

Upgrading your macOS

UCLA Health IT teams have confirmed compatibility with commonly used applications and the Big Sur and Monterey macOS. To upgrade, you’ll need to update the commonly used applications to their latest and compatible versions. If you are interested in upgrading your IT-managed device to Big Sur, contact Customer Care with your computer name.

Download the compatible tools

  • December 01, 2021
  • News

macOS Compatibility Issues with UCLA Health Tools

UCLA Health IT teams have confirmed compatibility with commonly used applications and the Big Sur and Monterey macOS. To upgrade, you’ll need to update the commonly used applications to their latest and compatible versions. If you are interested in upgrading your IT-managed device to Big Sur, contact Customer Care with your computer name.

 

Make sure you are running the latest versions of Global Protect VPN (v5.2.7) and OnGuard (v6.8.9). If you have not updated the applications, please do so by clicking the links below prior to upgrading your macOS. 

  • November 30, 2021
  • News

Install Sophos Home

Install Sophos on your home computers for free using your Mednet email!
  • October 28, 2021
  • News

New Email Fraud Protection

Effective October 27, we have implemented new email fraud protection protocols on our Mednet domains. Most legitimate organizations and corporations use some form of email security protocols that is approved by our new email fraud protection protocols and will not be impacted.

October is CSAM

October is Cyber Security Awareness Month!

In this past year, as you may be aware, on top of so much of our work/personal lives moving online we also saw an increase in targeted cyber attacks focused on health systems which has put us in a constant state of heightened alert.

Suspicious solicitations for new bank accounts

UC has learned that names, Social Security numbers and other personal information of some members of the UC community may have been used in attempts to open unauthorized bank accounts at financial institutions such as Chime and Go2Bank.

Learn how to spot impersonation emails

Cyber criminals have gotten increasingly savvy at creating emails that look legitimate. In some cases, rather than using malicious URLs or attachments, an attacker will use social engineering and personalization to trick you into transferring money or sharing sensitive data. For more information on how you can stay safe online, view our Guide to Cybersecurity.

IT Updates - September 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

New features in Zoom

Zoom for UCLA Health has new features enabled to make your meetings and webinars more accessible!

  • September 17, 2021
  • News

IT Updates - August 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Unified Communications

In order to best support you, our community of users, we are excited to share that we have initiated phase 1 of our Unified Communications Program to implement impactful changes in how we communicate via voice, messaging, and paging.

August 17 - 19: iPhones with the Vocera Vina application, a new communication platform, will replace Zebra TC51 phones in nursing units at SMUCLA.

  • August 03, 2021
  • News

UCLA HEALTH DATA WEEK 2021

Data Week highlights UCLA Health's data analytics and research compute capabilities and showcases new offerings and exciting projects and initiatives. Expand the dates below for links to the presentations and slide decks. 

“The value of data cannot be overstated. It is the modern currency of the world.”

– Dr. John C. Mazziotta

Data Week 2021 Presentations and Slide Decks

Click on the date to explore Data Week topics, presentations and slide decks. 

IT Updates - June 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

 

Security Initiatives

Due to recent increases in cybersecurity attacks on healthcare and our heightened level of alert, please be aware we are expediting a handful of security initiatives that our teams have been working towards to safeguard our systems.

  • June 21, 2021
  • News

IT Updates - May 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Don't forget to cancel your physical pager!

At UCLA for over 50 years, Dr. Ulrich Batzdorf has been using a physical pager for 30+ years. After successfully transitioning from a pager to Spok mobile, he has found that he is happy with Spok and the Do Not Disturb (DND) override feature!

Move to Spok Mobile →

  • June 21, 2021
  • News

Expanding DGIT’s support to the schools of Dentistry and Nursing

A few years ago, we began transitioning IT services and support for the UCLA School of Dentistry and the UCLA School of Nursing to DGIT. This change would allow us to provide the benefits of a large IT organization, including 24/7, 365 days/year support, and access to secure, HIPAA-compliant services such as UCLA Health’s instances of Box and email.

DGIT Support throughout COVID

Last year, our community was urged to move all work from our on-site offices to completely remote within a few days. While, fortunately, our teams within DGIT and ISS had the tools available to facilitate remote work, we had to quickly make sure everyone could have the same access.

Introducing Client Service Pods

Part of our goals with DGIT 2.0 is to create a greater focus on client experience and determine what’s working and what can be improved. With that in mind, we will be restructuring our current support model and shift to a “pod” support system.

Message from dCIO - Summer 2021

Hello everyone,

Throughout the last year, as I met with our colleagues in the DGSOM, UCLA Health Science Schools and across UCLA Health IT, I have been struck by the overall level of talent, collegiality, mutual respect and commitment reflected in conversations and interactions. I am very proud and enthusiastic to be in DGIT, a strong and capable team, and am thrilled to lead in our mission to provide innovative technology and exceptional service.

IT News - April 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

  • April 02, 2021
  • News