IT Connect

Walk-up IT support 

Important update effective March 19:

DGIT is temporarily transitioning IT Connect, our walk-up support desk at CHS, to a virtual help desk effective Thursday, March 19. Moving to a virtual help desk will allow us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, the technician will invite you to an on-site location to continue working with you in person for one-on-one support.  

For virtual support: Join us on Zoom. Once you call in, you will be directed to a waiting room until a technician is available to assist you. Staff will be available Monday through Friday, 8 am to 5 pm.

Join us on Zoom 

Additional Support: 

  • Call Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support.
  • Send an email to customercare@mednet.ucla.edu and explain your issue in detail. Remember to include a current contact number in case we need clarification.

Our staff at IT Connect will be happy to assist you in the future.


You don’t need an appointment to get the in-person technology help you need. Walk right up to the IT Connect desk in the Center for Health Sciences building to talk to us about your personal computing needs.  

Come see us to solve an application issue, encrypt your device, and so much more. 

Hours 

  • Monday to Friday: 8 a.m. – 5 p.m.
  • Closed on holidays
  • No appointments necessary

 

Personalized support

“Our team is committed to getting your issues solved in person, and we’re constantly thinking about how we can expand the services we offer and issues we solve to best meet your needs." - Roger Emond, Desktop Services Support Manager