IT Connect

Walk-up IT support 

Important update effective October 1:

IT Connect On-line will continue to operate a virtual help desk, but we are moving from the Zoom check-in to an On-line Check-in.

Operating a virtual help desk allows us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, you will be connected to an on-site technician who will make arrangements to continue working with you in person for one-on-one support. 
 
For virtual support: Sign into IT Connect Online

Staff will be available Monday, Wednesday and Friday, 8 am to 5 pm, and Tuesday and Thursday, 9 am to 5 pm.

Additional Support: 

  • Call Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support.
  • Send an email to customercare@mednet.ucla.edu and explain your issue in detail. Remember to include a current contact number in case we need clarification.

Our staff at IT Connect will be happy to assist you in the future.


You don’t need an appointment to get the in-person technology help you need. Walk right up to the IT Connect desk in the Center for Health Sciences building to talk to us about your personal computing needs.  

Come see us to solve an application issue, encrypt your device, and so much more. 

Hours 

  • Monday to Friday: 8 a.m. – 5 p.m.
  • Closed on holidays
  • No appointments necessary

 

Personalized support

“Our team is committed to getting your issues solved in person, and we’re constantly thinking about how we can expand the services we offer and issues we solve to best meet your needs." - Roger Emond, Desktop Services Support Manager