IT Connect

Walk-up IT support 

IT Connect is coming back to their space within the Center for Health Sciences building every Wednesday beginning Wednesday, April 6!

 

I want to get in-person support

Get in-person support from IT Connect on Wednesday from 8 a.m. - 5 p.m. in CHS.

Learn more →

I want to get virtual support

Get virtual support from IT Connect on M, T, Th, and F from 8 a.m. - 5 p.m.

Learn more →

 

Join our virtual help desk for support.

Operating a virtual help desk allows us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, you will be connected to an on-site technician who will make arrangements to continue working with you in person for one-on-one support. 
 
For virtual support: Sign into IT Connect Online

Staff will be available Monday, Tuesday, Thursday, and Friday 8 a.m. to 5 p.m. 


Visit us in-person within the Center for Health Sciences (CHS) building.

You don’t need an appointment to get the in-person technology help you need. Walk right up to the IT Connect desk in the Center for Health Sciences building to talk to us about your personal computing needs.  

Come see us to solve an application issue, encrypt your device, and so much more. 

Hours 

  • Wednesday: 8 a.m. – 5 p.m.
  • No appointments necessary

 

How can I find you?  

IT Connect is located in the Center for Health Sciences building (CHS) in the area west of Café Med, next to the vending machines.

Your Visit 

  • When you arrive at IT Connect, please check in on the tablet at the corner of the desk.  
  • To avoid delays, follow the instructions on the tablet exactly, including details on typing your name.  
  • After you’ve checked in, you’ll receive a service-queue ranking.  
  • Please note that being ranked #1 does not mean you’ll receive immediate service, but that you will be first in line after technicians have served current customers.  

 

 

IT connect map

 

 

Personalized support

“Our team is committed to getting your issues solved in person, and we’re constantly thinking about how we can expand the services we offer and issues we solve to best meet your needs." - Roger Emond, Desktop Services Support Manager