IT Connect

Walk-up IT support 

Join our virtual help desk for support.

Operating a virtual help desk allows us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, you will be connected to an on-site technician who will make arrangements to continue working with you in person for one-on-one support. 
 
For virtual support: Sign into IT Connect Online

Staff will be available Monday, Tuesday, Thursday, and Friday 8 a.m. to 5 p.m. 

Visit us in-person within the Center for Health Sciences (CHS) building.

You don’t need an appointment to get the in-person technology help you need. Walk right up to the IT Connect desk in the Center for Health Sciences building to talk to us about your personal computing needs.  

Come see us to solve an application issue, encrypt your device, and so much more. 

Hours 

• Wednesday: 8 a.m. – 5 p.m.
• No appointments necessary

How can I find you?  

IT Connect is located in the Center for Health Sciences building (CHS) in the area west of Café Med, next to the vending machines.

Your Visit 

• When you arrive at IT Connect, please check in on the tablet at the corner of the desk.  
• To avoid delays, follow the instructions on the tablet exactly, including details on typing your name.  
• After you’ve checked in, you’ll receive a service-queue ranking.  
• Please note that being ranked #1 does not mean you’ll receive immediate service, but that you will be first in line after technicians have served current customers.