DGIT support

DGIT: Digital technology partner to the UCLA Health Sciences schools

At DGIT, your technology needs are our priorities. We work with other branches of UCLA Health IT to offer the support options below. 

Choose an option to get the help you need from IT experts you can trust. We look forward to helping you! 

4 ways to get help quickly:

1. Call Customer Care

Please contact Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to provide support.

Call Customer Care

 

Call Customer Care for fast UCLA Health IT support

2. Email Customer Care

Please send an email to dgitsupport@mednet.ucla.edu and explain your issue in detail. Remember to include a current contact number in case we need clarification.

Email Customer Care

 

DGIT's support ticket workflow
 

3. Submit a ticket

Submit a ticket to have the most visibility and attention on your issue. Your ticket will go to a triage team to ensure the right folks get back to you as quickly as possible. 

Submit a ticket

 

4. Visit IT Connect online

Operating a virtual help desk allows us to make more staff available for support. If an IT Connect technician determines your issue cannot be resolved through virtual assistance, you will be connected to an on-site technician who will make arrangements to continue working with you in person for one-on-one support.  

Sign into IT Connect Online

Read more on IT Connect

 

 

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