Message from CIO and CAIO - Spring 2022

  • May 20, 2022
  • DGIT News

I am deeply appreciative and thrilled for the opportunity to continue to lead UCLA Health IT as the Chief Information Officer. I have enjoyed serving in the interim capacity for the past year. Alongside Bill Holloway as the Chief Academic Information Officer, we are excited and eager to continue advancing the DGIT roadmap and we are dedicated to supporting our teams as they bring you new technical capabilities, a refined support model, and enhance your overall experience.

In the last few years, DGIT has had no shortage of changes within our organization. While some changes included a few team members moving on to other endeavors, we’re encouraged by the abundance of positive change with the coming of new team members and promotion of existing colleagues. We are committed to improving the quality of support we are able to provide you and look forward to getting your input on how we are doing.

To drive this goal, we have recently onboarded Dennis Garcia to serve as our new Director of Client Experience. Dennis will focus on optimizing the support model DGIT provides to the Health Sciences schools, implementing processes to create a more proactive environment as well as improving communication and collaboration with our clients to form a better partnership.

In our efforts to improve our support, last year we announced the Client Services “Pod Support Model” in partnership with the Department of Medicine and we have been collecting quantitative and qualitative data in order to measure the success and impact of the model. After a successful pilot, we rolled out the pods to all of the departments we support. Read more on our pilot in the Client Service Pods –1 year update article →

To make our resources more accessible and easier to find, we are excited to share our redesigned and revamped DGIT webpage. Our goal in redesigning our site is to provide and empower you to find information and tips on how to effectively use the services we provide. Click here to visit the site →

We are all thrilled for what’s to come and being able to provide innovative technology and exceptional service for all our faculty, staff, and students.

Best,

Ellen Pollack
Chief Information Officer
Chief Nursing Informatics Officer
UCLA Health Sciences

William Holloway
Chief Academic Information Officer
DGIT | Digital Technology
UCLA Health Information Technology