macOS Compatibility Issues with UCLA Health Tools

Latest update

With third-party updates complete, commonly used UCLA Health tools are now compatible and the upgrade is approved for install. 

To upgrade:

IT-managed device:  Contact Customer Care with your computer name to have a ticket created on your behalf

Personal device: Follow Apple’s support page for guidance and be sure to review the compatibility section.

Back up your data prior to upgrade

Before you make any changes to your device, make sure to backup all your important data to UCLA Health Box to avoid losing any work.

Learn how to backup your documents →

In September, Apple will release their newest macOS, Tahoe, which has compatibility issues with some of our third-party tools. At this time, IT-managed computers will not be updated until all compatibility issues are resolved. Please do not update any personal computers being used for work as well.

We are actively working with our vendors to ensure all software is updated to work with Tahoe as soon as possible. Additional information will be sent out as we receive updates.