macOS Big Sur Compatibility Issues with UCLA Health Tools

  • February 11, 2021
  • News
We are excited to announce that the UCLA Health IT teams have confirmed compatibility with commonly used applications and the Big Sur macOS. Please make sure to update the applications listed below to upgrade to Big Sur. If you are interested in upgrading your IT-managed device, please make sure to contact Customer Care with your computer name.


Make sure you are running the latest versions of Global Protect VPN (v5.2.7) and OnGuard (v6.8.9). If you have not updated the applications, please do so by clicking the links below prior to upgrading to Big Sur. 


Applications with compatibility issues:



Box Drive

Update Box Drive to version 2.20.136  or newer for use with Macs using an Intel chip. Box Drive is currently incompatible with the new Apple Silicon Macs. (As an alternative, the Box web application can be used to view and edit files until an update is available.)


Current version does not support new macOS

*Until FireEye is updated, Cisco AMP can be installed as an alternative. Please note that we are moving away from using Cisco AMP and will require uninstall and moving to FireEye as soon as it is upgraded.