Effective October 27, we have implemented new email fraud protection protocols on our Mednet domains. Most legitimate organizations and corporations use some form of email security protocols that is approved by our new email fraud protection protocols and will not be impacted. If you encounter issues or are concerned that you are not receiving emails that are from legitimate senders, please submit a ticket so that our team can review.
Some known sources that may get blocked are:
Listservs and Google Groups (not from g.ucla.edu)
Many listservs and non-UCLA Google Groups will be blocked. After October 27, if you notice that you are not receiving emails from a listserv that you participate on, we encourage you to submit a ticket. Our team can review why the listserv or message is getting blocked and take proper action to ensure that you can continue to conduct your work effectively.
Emails that are auto forwarded from external or personal inboxes may be impacted. However, auto-forwarding from g.ucla.edu inboxes or other @ucla.edu addressed will not be blocked. You may want to review any auto forwarding you have in place and consider having a messages sent directly to your Mednet email address OR turn off auto-forwarding and read those messages in the initial inbox it is received in.
Impacted email domains
This security change will be applied to the following Mednet email domains:
Note: Senders that are already included on our approved “Allowlist”, and shared inboxes, will not be impacted by this change.
Frequently Asked Questions
- How can I continue receiving external emails that I need to do my job?
Please submit a ticket if you do not receive an email you were expecting or if you received a warning banner notification on an incoming banner that indicated the email would not be delivered in the future and it is a legitimate email. Please be aware, Many listservs and non-UCLA Google Groups will be blocked. After October 27, if you notice that you are not receiving emails from a listserv that you participate on, we encourage you to submit a ticket. Our team can review why the listserv or message is getting blocked and take proper action to ensure that you can continue to conduct your work effectively.
- Is the Mednet Spam Report: Quarantine Digest the same as DMARC and will they also be available for review in our daily Quarantine Digest?
No, the Quarantine Digest is quarantining known spam emails where our new email fraud protection is looking for specific security protocols to ensure that the email is legitimate and not an email spoofing or phishing attempt. If the email lacks these protocols, the email will be blocked and not viewable.
- What will the sender see when the email gets blocked when attempting to send to me?
Senders lacking specific security protocols will not receive notice that their email has been blocked. It is in your best interest to review all emails with the banner during our monitor period to ensure that you are receive all your legitimate emails. If you believe an email is being blocked that shouldn’t be, please submit a ticket for review.
- After October 27, how will I know that I did not receive an email?
After enforcement, you will no longer receive the blocked emails and will not have a record of them. If you are used to receiving certain emails and don’t see them, you can inquire by submitting a ticket where we can view blocked emails received in the previous 2 months.