Guide for Microsoft Teams

Microsoft Teams - Wikipedia Microsoft Teams is now available to all users with a Mednet account.

View recordings of previous webinars for Microsoft Teams

Teams is a workspace that brings people across UCLA Health, or within your department, together to communicate and collaborate. Teams provides one-on-one or group chats, live access of shared Office 365 files, the ability to host private and channel meetings, and review of chat history.

Use this guide to roll out Teams in your department and learn how to join an existing team.

    Please note the following about how Teams has been implemented:

    • Collaboration on Teams is limited to only users with a Mednet account. 
    • Teams can only be used on mobile devices that are enrolled in AirWatch Intelligent Hub. Copying, pasting, and saving from the Teams mobile application is disabled.
    • While off the internal network, download of files from Teams onto laptop/desktops is disabled.
      Learn more about Remote Work options.

      Reminder: Teams is an official communication tool and conversation history is enabled and discoverable. All staff are expected to conduct themselves professionally and in alignment with our CICARE and Cultural North Star values.

      Get Started

      Download Teams for desktop

      Teams is available for desktop (Windows and Mac), web, and mobile (iOS and Android). We recommend users install the desktop and mobile clients to have the best experience with Teams.

      Microsoft Teams is behind our secure network to connect you must be on UCLAHealthSecure network while on site or Global Protect VPN while off site.

      Download Teams 


      UCLA Health IT workstations already has Teams installed. 

      • If you are on a MacOS and do not see Teams available in your applications, please download the Microsoft Teams Installer. Admin rights are required to install.
      • If you do not have admin rights on your UCLA Health IT managed workstation, please call Customer Care at 310-267-CARE (2273) for assistance or virtually visit IT Connect.


      Download Teams for mobile

      Teams is available on iOS and Android.

      Download Teams 

      Teams via mobile devices is restricted to users who are enrolled in AirWatch Intelligent Hub. For more information, review Mobile Device Management.

      When you download Teams for your mobile device, you will be prompted to create a 4 character PIN that contains a letter, a number, and a special character. The PIN is used to open Teams after you have been inactive for more than five minutes.

      iOS devices 

      Although you will have to create a PIN, if you have touch or face ID enabled on your device it will take the place of using the PIN.

      Android devices

      Although you will have to create a PIN, if you have touch ID enabled on your device it will take the place of using the PIN. If your Android phone does not have touch ID available, then you are only able to use a PIN to open Teams.

      Instructions on setting up fingerprint for Android →

      In addition to creating a PIN, you will be prompted to download the Microsoft InTune Company Portal. This app will need to be downloaded before installing Teams, however you do not have to register or open it.

      Log into Teams on web browser
      1. Go to and sign in using your Mednet email address.
      2. All users will need their Mednet username and password as well as DUO for multi-factor authentication in order to access. 

      Download Microsoft Teams Quick Start Guide

      Training and instructions are available on Microsoft Teams Help & Learning in how to use Teams.

      If you would like to schedule a Microsoft Teams group training for your team or department, open a ticket to ISS Strategic Communications

      Interactive demo

      Try an interactive demo for a guided tour of Teams to understand the app and learn about key features.

      Collaborate with Teams

      Start with chat

      You start one-on-one and group chats the same way by selecting New chat New chat icon at the top of your chat list.

      Once you've selected New chat New chat icon in Teams and entered the person’s name, compose your message in the box at the bottom of the chat. To open your formatting options, select Format  Expand button beneath the box where you type your message.

      More details in starting a chat →

      Create a team for your department

      To quickly get started on Teams, we recommend you identify one or two team members that will champion the use of Teams for your department and help others with getting started. Here are instructions in how to setup and use key features:

      Decide between a private and public team

      Private teams can only be joined if the team owner and members (if permitted by owner) adds a new user to the team. 

      Public teams are visible to everyone at UCLA Health from the teams gallery and you can join them without getting approval from the team owner. Note: This means, anyone with a Mednet account could join the team. 

      Learn More about private and public teams 

      Add team members in bulk

      If a Email Distribution list exists in the Mednet Outlook Global Address List, it can be used to add multiple members to a team.

      Important: This will provide a one-time import of individuals and updates will need to be made to the Team membership by the Team owner.

      Owners versus members roles

      Team owners manage certain settings for the team. They add and remove members, change team settings, set permissions for team members and handle administrative tasks. There can be multiple owners in a team.

      Members are the people in the team. They talk with other team members in conversations. They can view and usually upload and change files. They also do the usual sorts of collaboration and other tasks that the team owners have permitted.

      View detailed capabilities for both roles →

      Tips and Tricks

      Visit the Tips and Tricks team on Microsoft Teams for additional tips and tricks in using Teams and ask general usability questions. 


      Name group chats

      Name your group chat so it's easy to keep track of.

      Remember to name your group chat, so it's really clear what the subject of the conversation is.

      To start and name a new group chat, select New chat New chat button at the top of your chat list. Then, select the down arrow next to the To field and enter a name in the Group name field. You'll see the name at the top of the group chat. 

      To rename a group chat, select Name group chat Edit button at any point.

      Pin chats

      Pin your most frequently used group chats.

      Pinning is a great way to keep track of a chat even if you only need to do it temporarily. 

      To pin a chat, highlight the chat, then select More options Select to see more options > Pin.

      Teams pin a chat

      Once you pin a chat, drag it into the order you want. Do this for several chats and you'll have all pinned chats within easy reach.

      Unpin the chat when you don't need it front and center anymore. There's a limit of 15 pinned chats. 

      Save a post or message

      To save a message or post, select Save message Save message button just to the right of the text.

      To see a list of your saved messages, select your profile picture at the top of the app, then choose Saved.

      Or type /saved in the command box at the top of the screen.

      Share files within the chat

       In a group chat, you can share files and collaborate on them. Then, instantly make calls to the whole group of people who are in the chat. It's really handy for that!

      Here are two ways to share files in chats:

      Go to on the left side of Teams, highlight the file, choose More options  Select to see more options > Copy link, and paste the link directly into a message.

      In the toolbar under your message, click Attach  Choose file button , and upload your document.

      The Files tab in your chat shows all the files you've shared with each other. 

      Share files from a group chat in Teams.

      Start a video conference or call from a group chat

      In a group chat, you can instantly start video conferences and make calls to the whole group of people who are in the chat. 

      Select Video call Video call button or Audio call  Calls button to start a call from a group chat. 

      Video call, Audio call, and Add people buttons

      Up to 20 people can be on the same video call. If a group chat includes more than 20 people, calling buttons will be disabled.


      Schedule a Teams meeting

      Your calendar in Teams is connected to your Exchange calendar. In other words, when you schedule a meeting in Outlook, it'll show up in Teams, and vice versa. Every meeting scheduled in Teams is automatically made into an online meeting.

      Teams lets you invite people outside your organization, including those who don't have a Teams license. Dial-in option is not available on Teams. If you require a call-in phone number, please consider using Zoom for UCLA Health.

      There are several ways to schedule a meeting in Teams:

      Select Schedule a meeting Schedule a meeting button in a chat (below the box where you type a new message) to book a meeting with the people in the chat. Go to Calendar Meetings button on the left side of the app and select New meeting in the top right corner. Select a range of time in the calendar. A scheduling form will pop open.

      The scheduling form is where you'll give your meeting a title, invite people, and add meeting details. Use the Scheduling Assistant to find a time that works for everyone.

      Scheduling Assistant tab in the Teams new meeting scheduling form.

      Once you're done filling out the details, select Save. This will close the scheduling form and send an invite to everyone's Outlook inbox.

      Meetings scheduled through Teams can accommodate up to 250 participants. Ad-hoc meetings and calls that are created from chat groups can include up to 20 participants.

      Microsoft Teams includes the Outlook add-in, which lets you create new Teams meetings directly from Outlook. It also lets people view, accept, or join meetings in either app.

      For UCLA Health IT laptops/desktops, Outlook calendars may have Teams add-in included.

      To schedule a meeting:

      1. Open Outlook ap and switch to the calendar view.
      2. Click New Teams Meeting at the top of the view.
        New Teams Meeting button in Outlook
      3. Add your invitees to the Required or Optional field(s)—you can even invite entire contact groups (formerly known as distribution lists).
        Calendar invite for Teams meeting
      4. Add your meeting subject, location, start time, end time, and your personalized message (if applicable).
      5. Then click Send.


      To schedule a meeting from Outlook on the web:

      1. From homepage, click Mednet email (onsite & remote) located under Quick Links. Or go directly to for Outlook 365 Portal.
        mednet homepage
      2. Enter your Mednet email and password. If you are off UCLA Network, you will need to authentic with DUO for Multi-Factor Authentication
      3. Select your calendar and add a New Event.
      4. Under the location icon, click Add online meeting.
        Teems calendar invite from 365 Outlook Portal
      5. Select Teams meeting.
      6. Add your invitees to the Required or Optional field(s)—you can even invite entire contact groups (formerly known as distribution lists).
      7. Add your meeting subject, location, start time, end time, and your personalized message (if applicable).
      8. Then click Send.

      Learn more on scheduling a meeting →

      Record meetings

      You can record meetings and group calls, but recording one-on-one calls isn't supported yet.

      1. Start or join the meeting.
      2. To start recording, go to the meeting controls and select More options More options button > Start recording.
      3. Everyone in the meeting is notified that recording has started. The meeting notification is also posted to the chat history.
      4. To stop recording, go to the meeting controls and select More options More options button > Stop recording

      The recording is then processed (which could take awhile) and saved to Microsoft Stream, and then it's ready to play. The person who started the recording receives an email from Microsoft Stream when the recording is available. It also shows up in the meeting chat—or in the channel, if you’re meeting in a channel.

      More information on recording meetings →

      Organize and Notifications

      Hidden teams and channels

      When you join a new team, it's automatically shown in your teams list. If you know you're a member of a team but you don't see it, scroll to the bottom of your teams list and select Hidden. Find the team you're looking for, select More options More options button > Show.

      For hidden channels, go to the bottom of the team, open the hidden channels list, then select More options  More options button > Show.

      More on hidden teams and channels →

      Locate files shared in a channel or chat

      Files that you share in a channel are stored in your team's SharePoint folder. Which can be found in the Files tab at the top of each channel.

      Files that you share in a private or group chat are stored in your OneDrive for Business folder and are only shared with the people in that conversation. These will be found in the Files tab at the top of a chat.

      Manage notifications

      In Microsoft Teams, you have the control to decide what notifications you receive, where you receive them, and how often you get them. 

      To change your notifications:

      • Select your profile picture.
      • Select Settings > Notifications.
      • Change the settings to what you want.

      Choose your channel notifications

      • Go to a channel that shows in your teams list and select More options > Channel notifications. From there, you can choose what activity you get notifications for, and where they show up.

      By default, channel mentions are turned off and all new posts will only show in Activity.

      Video tutorial on managing notification settings →

      Organize your contacts

      Organize your contacts into groups to find them more easily. The groups are available on any device, but you can only manage them from the desktop or web app.

      Create a Group

      Click Chat Open chat button , click the Contacts tab, and at the bottom of the tab, click Create a new contact group. Name your group and click Create. You can always rename or delete your group later.

      Add people to a contact group

      Click Chat Open chat button , click Contacts, and then click More options More options button beside the group’s name. Click Add a contact to this group, type the name of a team member, and then click Add.

      More ways to organize contacts →


      Can external users/guests join Teams' meetings, chats, or teams/channels?

      Chats and teams/channels

      You are only able to chat and add users to teams who have a Mednet account. 


      Teams lets you invite people outside your organization, including those who don't have a Teams license. You'll need their full email address to invite them.

      • Go to where it says Add required attendees. If anyone is an optional attendee, select Optional instead.
      • Type the person's full email address (ex:
      • Select Invite. They'll receive an email with a link to the meeting.
      • Guests are able to join via the link on either Microsoft Edge or Chrome Browsers only. 
      • Guests will be placed in the lobby, which the organizer must allow to enter the meeting. 
      Can I add OneNote Notebook to my team?

      At this time, a OneNote Notebook can be created when you first create a team and choose one of these three team types: Class, Professional Learning Community (PLC), or Staff. The Other team type will not create a Notebook. 

      Currently, you are unable to add a OneNote Notebook in the Teams tabs after a team has already been created.  

      Can I change my profile picture?

      Yes, when in Teams desktop or web app, to change your profile picture, click your current picture or icon with your initials  at the top right of the screen and select Change picture.

      Change your picture in Teams

      For mobile, to change your profile picture, tap More More button and then tap your picture. From there, tap Edit (iOS) or Edit Image (Androd) to take or access your photo.

      Please note: Changing your profile picture on Teams will update your profile picture for other Microsoft applications. 

      Can we add cloud storage to Teams?

      Yes, in the desktop or web app, click Files Files button on the left side of the app, and then click Add cloud storage. Pick your cloud storage service from the list that comes up. When ask to sign on select single sign on.

      How to Add Third-Party Cloud Storage in Microsoft Teams

      As of right now, you can share files from Box and OneDrive.

      Sign in with your account. You might need to turn off your pop-up blocker first.

      Does Teams meeting have a dial-in for meetings?

      No, dial-in option is not available on Teams. If you require a call-in phone number, please consider using Zoom for UCLA Health.

      Is Teams HIPAA Compliant?

      Yes, Teams is HIPAA compliant.  However, all discussions impacting the care of patients should be documented in CareConnect so that other users can read it.  

      Learn more on how to use CareConnect →

      How do I use Shifts in Teams?

      Shifts in Microsoft Teams is a schedule management tool that helps you create, update, and manage schedules for your team.

      View more information on Shifts →

      How many total participants can I have in meetings?

      Audio conferences are limited to 250 participants in one Teams meeting.  This goes regardless of application (web or desktop) or whether the attendees are guests or users. 

      If starting a video call from chat, up to 20 people can be on the same video call. If a group chat includes more than 20 people, calling buttons will be disabled.

      Other limits and specifications for Teams →

      Which applications are integrated and available on Teams?

      UCLA Health IT approved integrated apps available within Teams can be view by clicking the Apps button on Desktop or Web platform. 

      Apps tile on Teams

      Then you can browse through the various applications available to simplify workflows, share data, or find new ways to work smarter together. 

      List of apps available on MS Teams