New UCLA Health VPN requirements

To safeguard our network from vulnerabilities, out-of-date operating systems (OS) will no longer be allowed on the UCLA Health VPN starting Thursday, August 21. This change aligns our VPN standards with our wired and wireless network requirements and ensures all devices connecting to the VPN can receive the latest security updates

Minimum OS Requirement

To connect to VPN, at minimum, your device will need to meet the following OS version requirements:

• Mac: macOS15 (Sequoia), macOS14 (Sonoma), macOS13 (Ventura)
• Windows: Windows 10 version 22H2 (19045) or newer

How to know if your computer is out of date

Starting Thursday, August 7 at 10 p.m., computers that don’t meet OS requirements will receive a pop-up from Global Protect VPN prompting updates. 

Follow the instructions below to determine the version of your Windows or Mac OS on your computer: 

• Look up Windows OS Version
• Look up Mac OS version

Updating your computer

If you are connecting to the VPN on a personal or IT-managed device, please update your computer to the required OS. Follow the instructions below to get your computer compliant.

IT-managed computer

Submit a ticket with your computer name to have a technician assist you with the upgrade. Submit a ticket →

Personal computer

Upgrade your Windows or Mac computer to meet the minimum OS standard.

• Update Windows
• Update macOS

If your personal computer does not support a newer OS, we recommend purchasing a new computer with a compliant OS.

Accessing our tools without VPN

View a list of commonly used tools that can be accessed via the web and do not require VPN access.

• Microsoft 365 (Outlook, Teams, Excel, Word, OneNote, PowerPoint, OneDrive, Forms, Lists, etc.)
• Mednet email
• Box for UCLA Health
• Zoom web and video conferencing
• View our fill list of tools that do not require VPN →