Guide for Spok Mobile Paging Application

Spok Mobile Paging

Spok Mobile Paging app is UCLA Health's application for secure paging.

 

 

Attention: New Feature

With the paging upgrade, Spok Mobile Paging Application now includes the ability to override the iPhones’ do not disturb and mute switch.

Learn more how to turn on Do Not Disturb and Mute Override feature in FAQ section →

 

 

 

 

Get Started

Request new or update Spok Mobile account

About Spok Mobile Paging App

What is Spok Mobile

  • Spok Mobile is a Smartphone application that replaces a physical pager with an app on an iPhone or Android phone, and provides the ability for two-way communication between Spok Mobile subscribers.

How to receive messages

  • After application set-up, messages are routed from our paging application to your Spok Mobile app on your compatible smartphone.
  • Pages are sent via a Data connection. The pages can be sent via Cellular (4G, 5G, etc.) or Wi-Fi.  As long as you have some form of data connection, we can transmit the page.
  • Out of Data Coverage?  No worries, as soon as you step back into coverage, the page will be there waiting for you.
  • For iOS users: whenever there is an iOS update, you will still receive your Spok mobile message notifications.
  • The application is completely stand-alone. It has a different set of ringtones that are not shared with your phone’s ringtones.
  • Secure messages are sent via HTTPS.

How to use

  • A Spok Mobile page requires you to acknowledge the page and will continue to “beep” until you acknowledge it. Receipt confirmation is sent back to the paging system.
  • People paging you will continue to search by name or pager ID, it will be transparent to people paging you if you have Spok Mobile or not.  Your phone number is not shared with anyone.
  • If the other person sending you the page is sending it from their Spok Mobile app, you will have the option to "Reply" and have the capability of 2-Way Paging.
Setup Spok Mobile

For instruction in how to install, view:

How To Set Up Spok on iPhone →
How To Set Up Spok on Android →

 

  1. Tap on the Spok Mobile App.
    Spok Mobile Paging
  2. Tap Allow for Spok Mobile to Send Notifications
  3. Tap Allow for Spok Mobile to Send Critical Alerts
  4. Enter your Spok Mobile Username, which is your 10-digit mobile phone number, numbers only and no dashes.
  5. Enter the one-time Spok Mobile 6-digit password found in the “Welcome to Spok” email from (SpokMobile@Spok.com)

    Note: If needed, you can tap forgot password after entering your username to receive an email to your Mednet email with a temporary password. This email maybe filtered into your Junk Email folder or blocked by Mednet Quarantine. If you did not receive the email, call Customer Care at (310) 267-CARE (2273).
  6. Tap “Accept the License Agreement”
  7. Tap “Sign In” Button
  8. Once inside the app, you will see the Messages screen displayed 
  9. Tap the Compose icon on the top right of the screen
  10. Tap into the search field and enter “bruin” and wait a moment for the Directory login page to display
  11. Enter your Pager ID and Smart Web password,
    • The ‘Messaging ID/Web Username’ is your 5-digit pager number
    • The ‘Password’ is your SmartWeb password, To reset password, you can call the Page Operator at (310) 206-6766
  12. Tap Authenticate
  13. You are now successfully logged in and able to send pages on the Spok Mobile app
  14. Please send a test page to yourself to verify that you are registered with UCLA’s paging system. If you receive the page, you are all set.
Physical pagers - returning

It is your choice if you would like to return your physical pager. While some of our customers enjoy the freedom of carrying one communication device, others enjoy the peace of mind of having both.

If you decide to keep your pager, please remember you are responsible for returning your pager upon separation from UCLA Health. Failure to return a physical pager will result in a non-refundable charge of $100.

To return a UCLA Health issued pager, you can visit one of our Communication offices:

  • CHS: A7-180 (M-F 9:30 a.m. – 3:00 p.m.)
  • RRUCLA: B626 (11:00 a.m. - 5:00 p.m. and 10:00 p.m. - 6:30 a.m., 7 days a week)
  • SMUCLA: Pavilion Level 1, Room 1445 (Open 24/7)
Attention Residents, Interns or Fellows
  • If you started after June 15, log into Spok by following the steps below. Your login information was emailed to you. If you do not have that email, then click ‘forgot password’ (Step #5 of Setup Spok Account)
  • If you started prior to June 15:
Guidelines

University of California Policy BFB-G-46 provides guidance as to the appropriate circumstances for University purchase of electronic communications resources for use by employees outside of the workplace. Electronic communication resources include equipment and service support for cellular phones, personal digital assistants (PDAs), pagers, and other electronic communication devices for use by employees outside of the workplace 

For both your personal benefit and the benefit of others, you must assume responsibility for making the best possible use of your communication device privileges and for not abusing them. Users must respect the rights of other users, and observe all relevant laws (federal and state) and University regulations and policies. This includes not only those laws and regulations that are specific to computers, but also those that may apply generally to personal conduct.

University electronic services may not be used for purposes that could reasonably be expected to cause, directly or indirectly, excessive strain on any computing facilities, or unwarranted or unsolicited interference with others use of phones, pagers and mobile devices.

All members of the UCLA Health Sciences workforce are also responsible for securing and maintaining the confidentiality and integrity of Electronic Protected Health Information (ePHI), that is, any protected health information that is created, stored, transmitted, or received electronically. Under this guideline, you are responsible for protecting the integrity of any information that identifies an individual and his or her health information.

Update Settings

For Spok Mobile to work properly:

  • Allow Push Notification for Spok Mobile on your mobile phone
  • Be sure your alert volume on your phone is not set low or on silent
  • Do not enable the ‘Do Not Disturb’ feature on your iPhone as it will block your Spok Mobile pages
  • Turn off ‘Low Power Mode’. Be sure you have cellular data and Wi-Fi data turned on at all times

FAQ 

Forgot my password?

If you forgot your password for Spok Mobile App, follow the below steps:

  1. Enter your Spok Mobile Username, which is your 10-digit mobile phone number (numbers only and not dashes).
  2. Tap Forgot Password?
    Spok Mobile Login Screen
  3. Spok Mobile will send an automated email to your Mednet Email address with a new Spok Mobile password.

    Note: If you did not get the email, call Customer Care at (310) 267-CARE (2273)
  4. Enter the new password in the Password field, and make sure Accept the License Agreement is checked.
  5. Tap Sign In. This should bring you to the Messages.

If you forgot your password for Directory Authentications (SmartWeb), follow the below steps:

  1. Tap the Compose icon on the top right of the screen
  2. Tap into the search field and enter “bruin” and wait a moment for the Directory login page to display
  3. Enter your Pager ID and Smart Web password,
    • The ‘Messaging ID/Web Username’ is your 5-digit pager number
    • The ‘Password’ is your SmartWeb password, To reset password, you can call the Page Operator at (310) 206-6766
      Spok Mobile Authentication screen
  4. Tap Authenticate
  5. Please send a test page to yourself to verify that you are registered with UCLA’s paging system.
  6. If you receive the page, you are all set.
How to create and reply to messages?

How To Create and Reply to Spok Messages on iPhone →

How To Create and Reply to Spok Messages on Android →

How to request page to email feature?

Current pager subscribers can request to have their pager messages delivered to their Mednet email addresses. 

The Page to Email feature will only be configured on your pager profile in conjunction with an existing pager device (a physical pager or Spok Mobile paging app) and does not replace the need for a physical pager device. There is no additional cost for this feature.

Requirements for Page to Email Feature

  • An active Pager Device
  • Mednet Email Address
  • The name on your Pager ID MUST correspond to your Mednet email address

Note: Page to Email is a mandatory requirement for Spok Mobile users.

Request Page to Email Form

How to turn on Do Not Disturb and Mute Override feature? - NEW

Spok Mobile users with iPhones, please be aware, you must switch on both Critical Alerts and Override Mute Switch to override the iPhones’ do not disturb and mute switch.

Note: Android users already has this feature. Critical Alerts will not work on Apple iOS watches.

To turn this feature on:

  1. From your iPhone Settings 

  2. Select Spok Mobile

  3. Tap Notifications 

  4. Tap to turn on both Allow Critical Alerts and Allow Notifications 
     

    Spoke Mobile Notification Settings
  5. Then from inside the Spok app, click on the top left 3 horizontal lines
  6. Select Settings
  7. Select High Priority Tone
    Spok Mobile Settings Tones
  8. Toggle to turn on Override Mute Switch
    Spok Mobile Settings High Priority Tone
  9. Repeat step #4 for Medium Priority Tone and Low Priority Tone
     
How to update my page Referral and Coverage Exceptions?

Referral Exceptions allow you to sign out your pager to a phone number

Coverage Exceptions allow you to sign out of your pager to another UCLA pager.

Learn how to update Referral and Coverage Exceptions → 

What page status are available and not available?

Available

  • On Pager
  • On Campus - On Pager
  • Off Campus - Available on Pager

Not Available

  • Not Available on Pager
  • At Home
  • On vacation-Not Available
  • Not Available-Storing Msgs
  • If Emergency Call Operator
  • In Main O.R. Storing Msgs
  • At UCLA Emergency Call Operator
  • Elvis
  • No Status
What other applications are available for UCLA Health iPhone?

UCLA Health provides a convenient way to access and download a repository of mobile apps used on the U App Catalog.  The U App catalog will be available to you once you enroll your mobile device in Intelligent Hub.

View a full list of applications on U App Catalog on UCLA Health iPhone page.

What to do if unable to change Spok Mobile status?

If you are unable to change your Spok Mobile status, try these options:

  1. Go to Spok mobile settings and allow notifications
  2. Restart your phone
  3. If that did not fix the issue, and then delete the app, reinstall and go through the registration process.
Why am I not getting my notifications?

As mentioned above, you must allow Spok Mobile App to deliver notifications by updating settings.  

When you first install the Spok Mobile app, you should have tapped allow to Send Notifications and Critical Alerts. However, if you did not, you can update your notification for immediate alerts on Spok Mobile app by following these steps:

  • Go to Settings application 
  • Tap Notifications
  • Tap Spok Mobile
  • For Allow Notifications, tap toggle ON
Will Spok Mobile work on Apple Watch?

It is not recommended to use Spok Mobile on Apple Watch. 

If you added the Spok Mobile application on your Apple Watch, notifications will be disabled on your iPhone. To enable notifications back on your iPhone:

  1. Open the Apple Watch app on your iPhone, then tap the My Watch tab.
  2. Tap Notifications.
  3. Tap Spok Mobile app
  4. Tap Disable Notification Mirror on your Apple Watch in your settings, which will enable notifications back on your iPhone.

 

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