Welcome to UC Cybersecurity Awareness Month - UCCAM! The campaign theme this year is Overcoming the Human Factor. We can’t stress enough the important role that every member of our community plays in keeping our systems safe and our patients’ data secure.

Reports of data breaches and cyber-attacks have become so prolific that it feels like they now happen on a regular occurrence. Health care centers remain the top target for cyber criminals and over 53 million individuals have been impacted by data compromises in 2022.

I am deeply appreciative and excited for the opportunity to continue to lead UCLA Health IT as the Chief Information Officer. In addition, to ensuring the continuity of technology services we provide, I am looking forward to the progression and innovations our teams will bring to services and technology at UCLA Health and the health sciences.

Please remember, Microsoft will be retiring the Internet Explorer (IE) desktop application on June 15, 2022. Edge is a faster, more secure, and a more modern browser than IE.

Starting June 15, when your computer performs Windows updates, IE will be removed from the device. 

Please remember, Microsoft will retire the IE desktop application on June 15, 2022. Microsoft Edge browser is now available on your IT-managed devices so that you can transition to and familiarize yourself with Edge. We encourage you to explore Edge prior to June 15. Learn More →

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

All of us at UCLA Health IT are honored to have been able to support your technology needs throughout 2021. In celebration of all that was accomplished last year, we wanted to share some fun facts.

As the holidays are around the corner and many people may be traveling, we have put together instructions and tips for using DUO for multi-factor authentication. DUO provides authentication for when you lack cell service, internet access, or when on airplane mode.

Get a Code

When traveling, DUO for Multi-Factor Authentication provides two ways to authenticate when you lack cell service, internet access, or are in airplane mode.

Below are the latest updates regarding macOS devices within the UCLA Health environment.

UCLA Health IT teams have confirmed compatibility with commonly used applications and the Ventura and Monterey macOS. To upgrade, you’ll need to update the commonly used applications to their latest and compatible versions. If you are interested in upgrading your IT-managed device to Big Sur, contact Customer Care with your computer name.

Make sure you are running the latest versions of Global Protect VPN (v5.2.7) and OnGuard (v6.8.9). If you have not updated the applications, please do so by clicking the links below prior to upgrading your macOS. 

October is Cyber Security Awareness Month!

In this past year, as you may be aware, on top of so much of our work/personal lives moving online we also saw an increase in targeted cyber attacks focused on health systems which has put us in a constant state of heightened alert.

Cyber criminals have gotten increasingly savvy at creating emails that look legitimate. In some cases, rather than using malicious URLs or attachments, an attacker will use social engineering and personalization to trick you into transferring money or sharing sensitive data. For more information on how you can stay safe online, view our Guide to Cybersecurity.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Zoom for UCLA Health has new features enabled to make your meetings and webinars more accessible!

Apple has recently released security updates to protect against a major security vulnerability found within their iOS, iPadOS and macOS devices. In order to protect the integrity of the UCLA Health computing environment, you are required to install the latest updates on your Apple device.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

In order to best support you, our community of users, we are excited to share that we have initiated phase 1 of our Unified Communications Program to implement impactful changes in how we communicate via voice, messaging, and paging.

August 17 - 19: iPhones with the Vocera Vina application, a new communication platform, will replace Zebra TC51 phones in nursing units at SMUCLA.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Due to recent increases in cybersecurity attacks on healthcare and our heightened level of alert, please be aware we are expediting a handful of security initiatives that our teams have been working towards to safeguard our systems.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

At UCLA for over 50 years, Dr. Ulrich Batzdorf has been using a physical pager for 30+ years. After successfully transitioning from a pager to Spok mobile, he has found that he is happy with Spok and the Do Not Disturb (DND) override feature!

Move to Spok Mobile →

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

When you submit a self-service support ticket, our teams rely on the contact information within ServiceNow to follow-up with you regarding your request. If the phone number or location is not up to date, our teams can have trouble contacting you and will resort to sending you an email. We understand that this may not be the best option when you are having issues logging into your device. Follow the steps below to update your contact information: