News

Install Sophos Home

Install Sophos on your home computers for free using your Mednet email!
  • October 28, 2021
  • News

IT Updates - September 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

New features in Zoom

Zoom for UCLA Health has new features enabled to make your meetings and webinars more accessible!

  • September 17, 2021
  • News

IT Updates - August 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Unified Communications

In order to best support you, our community of users, we are excited to share that we have initiated phase 1 of our Unified Communications Program to implement impactful changes in how we communicate via voice, messaging, and paging.

August 17 - 19: iPhones with the Vocera Vina application, a new communication platform, will replace Zebra TC51 phones in nursing units at SMUCLA.

  • August 03, 2021
  • News

IT Updates - June 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

 

Security Initiatives

Due to recent increases in cybersecurity attacks on healthcare and our heightened level of alert, please be aware we are expediting a handful of security initiatives that our teams have been working towards to safeguard our systems.

  • June 21, 2021
  • News

IT Updates - May 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Don't forget to cancel your physical pager!

At UCLA for over 50 years, Dr. Ulrich Batzdorf has been using a physical pager for 30+ years. After successfully transitioning from a pager to Spok mobile, he has found that he is happy with Spok and the Do Not Disturb (DND) override feature!

Move to Spok Mobile →

  • June 21, 2021
  • News

IT News - April 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

  • April 02, 2021
  • News

IT Updates - March 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Update your Contact Information

When you submit a self-service support ticket, our teams rely on the contact information within ServiceNow to follow-up with you regarding your request. If the phone number or location is not up to date, our teams can have trouble contacting you and will resort to sending you an email. We understand that this may not be the best option when you are having issues logging into your device. Follow the steps below to update your contact information:

  • February 26, 2021
  • News

Voicemail Migration

On March 1, 2021, all VoIP phones using the UCLA campus IT hosted voicemail system will be migrated to our UCLA Health IT voicemail system. This change will impact VoIP phones in RRUCLA, SMUCLA, and Medical Plaza Building. The transition to our locally hosted voicemail system will allow us to consolidate services and improve support to our organization

  • February 25, 2021
  • News

macOS Big Sur Compatibility Issues with UCLA Health Tools

We are excited to announce that the UCLA Health IT teams have confirmed compatibility with commonly used applications and the Big Sur macOS. Please make sure to update the applications listed below to upgrade to Big Sur. If you are interested in upgrading your IT-managed device, please make sure to contact Customer Care with your computer name.

 

Make sure you are running the latest versions of Global Protect VPN (v5.2.7) and OnGuard (v6.8.9). If you have not updated the applications, please do so by clicking the links below prior to upgrading to Big Sur. 

  • February 11, 2021
  • News

IT Updates - February 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

New Technology in Meeting Spaces

UCLA Health IT has implemented a new technology set up for meeting spaces to create a consistent experience for all meetings and events. To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. 

  • February 05, 2021
  • News