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macOS Big Sur Compatibility Issues with UCLA Health Tools

Apple's latest macOS, Big Sur, is publicly available; however, our teams have identified compatibility issues with UCLA Health's commonly used applications. We strongly recommend not upgrading your devices to Big Sur until the third-party applications have been updated by their developer. All UCLA Health IT-managed macOS devices will also not be upgraded.

We also recommend not purchasing the new MacBook devices with the Apple Silicon M1 chipset. This device only works with the macOS Big Sur, which is currently not compatible with commonly-used applications.

  • February 11, 2021
  • News

IT Updates - March 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

Update your Contact Information

When you submit a self-service support ticket, our teams rely on the contact information within ServiceNow to follow-up with you regarding your request. If the phone number or location is not up to date, our teams can have trouble contacting you and will resort to sending you an email. We understand that this may not be the best option when you are having issues logging into your device. Follow the steps below to update your contact information:

  • February 26, 2021
  • News

Voicemail Migration

On March 1, 2021, all VoIP phones using the UCLA campus IT hosted voicemail system will be migrated to our UCLA Health IT voicemail system. This change will impact VoIP phones in RRUCLA, SMUCLA, and Medical Plaza Building. The transition to our locally hosted voicemail system will allow us to consolidate services and improve support to our organization

  • February 25, 2021
  • News

IT Updates - February 2021

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

New Technology in Meeting Spaces

UCLA Health IT has implemented a new technology set up for meeting spaces to create a consistent experience for all meetings and events. To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. 

  • February 05, 2021
  • News

Staying connected during a pandemic

Prior to March 2020, Zoom was most often used when meeting spaces were not available, to connect with staff in other locations, or simply when in-person meetings were inconvenient. Though the UCLA Health instance of Zoom had been available to all Mednet users since 2018 to augment collaboration and interactions, it wasn’t until this year that Zoom became an absolute and vital necessity.

  • January 14, 2021
  • News

New technology within UCLA Health meeting spaces

UCLA Health IT is implementing a new technology set up for meeting spaces to create a consistent experience for all meetings and events. 

To help streamline the setup of your meetings, computers in these spaces will automatically log in and the most commonly used applications will be conveniently pinned and available on the desktop. The applications you most commonly use will be pinned to the desktop for your convenience. These spaces can be reserved as you normally would through UCLA Health Online Conference Room Reservation site.

  • January 11, 2021
  • News

IT Updates - December 2020

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

  • November 30, 2020
  • News

National Cyber Security Awareness Month - October 2020

October is National Cyber Security Awareness Month This year we have seen an unprecedented number of threats across the country with a focus on compromising systems in order to gain access to COVID-19 related information/data. As we continue to experience so much of our work and personal lives online, we want to take the opportunity to remind all members of our community the crucial role we each play in safeguarding our systems. 
  • October 30, 2020
  • News

Get the most out of your internet connection

Get the most out of your internet connection

We understand how important having a stable and strong network connection is under the current social distancing guidelines. Many households have children doing schooling from home and multiple adults working remotely and greatly depend on internet access.

  • August 31, 2020
  • News

IT Updates - September 2020

Here is the latest edition of IT updates for an overview on what’s available and what’s to come.

  • August 28, 2020
  • News