Mobile device management

Also appears as AirWatch is now Intelligent Hub, Intelligent Hub

What is mobile device management?

Intelligent Hub, our mobile device management tool, ensures devices meet important security requirements.

The technology also allows our community to access Mednet applications from mobile devices and helps us verify encryption, passcode, and jailbroken status.

Learn more on Mednet. 

Visit Mednet 

Visit Mednet to learn how to enroll yourself in mobile device management. 
If you would like help installing the tool, then please: 
  • Contact Customer Care at 310-267-CARE
  • Stop by IT Connect, located in the Center for Health Sciences Building (CHS) 

Security team 

Safeguarding data to support important work

We work in collaboration with Information Services and Solutions (ISS) to maintain the highest level of IT security. Our technology and expertise keep data secure and systems and networks operational.

Adhering to industry standards, university-wide policies, and government regulations, we work proactively to avoid breaches by reducing the risk of compromise to institutional data, systems, and networks.

Meet the team


Service frequently asked questions

Why do I need mobile device management? 


Under HS Policy No. 9453-C, encryption is required for all types of workstations, mobile devices, and removable media used for any University business. Mobile device management software allows us to verify that all mobile devices joined to our internal network are encrypted and will also allow UCLA to secure the data upon separation.

What information does the tool collect? 


The tool collects the following information. It will be viewed only for problem resolution:

  • Username
  • Mednet username
  • Mednet email address
  • Mednet WiFi certificate
  • Operating system
  • Model
  • Display model
  • Intelligent Hub check-in status
  • Enrollment status
  • Jailbroken status
  • Encryption status
  • Current carrier
  • Home carrier
  • International Mobile Equipment Identity (IMEI) number
  • Phone number

Intelligent Hub is not used to view:

  • Texts
  • Personal emails
  • Photos
  • Personal information on your device
  • Location data